Solved: Re: data saying when not used any should be 6 gb

bri · ‎05-10-2018

got a new py monthly sim only i havnt used any data not even put sim in phone yet but it should be 6gb it says o left of o on o2

ste064 · ‎06-10-2018

O2 are currenly working on this as i contacted them about this exact problem.

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MI5 · ‎05-10-2018

@bri
There have been some problems with this since the network issue yesterday.
Call customer service on 202 to get them to add you to the list for getting it fixed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

ste064 · ‎06-10-2018

O2 are currenly working on this as i contacted them about this exact problem.

jonsie · ‎07-10-2018

I think this has been fixed for most people now.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎09-10-2018

Hi @bri, can you see your full data allowance now or are you still experiencing some issues? Please let us know if you'd like some help, and welcome to the forum

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

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