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Request a call back

Cvalet
Level 1: Joiner
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My phone bill is unexpectedly high this month and I can’t settle it all at once. My phone has been cut off so I am unable to call anyone to set up an arrangement with you. How can I request a call back from o2?
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Bambino
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@Cvalet This is not O2. This is a customer community. You can call customer service from any phone for free using 0800 032 1402. Hopefully they can put you on a payment plan, but you probably won't get use of your phone. You need to make some kind of arrangement, otherwise your credit rating will suffer, if it hasn't already. You will find it difficult to get credit for anything until this gets settled. Unfortunately, O2 are ruthless when it comes to this. Sorry if this sounds harsh, but that's the way it is. Good luck.

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
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@Cvalet This is not O2. This is a customer community. You can call customer service from any phone for free using 0800 032 1402. Hopefully they can put you on a payment plan, but you probably won't get use of your phone. You need to make some kind of arrangement, otherwise your credit rating will suffer, if it hasn't already. You will find it difficult to get credit for anything until this gets settled. Unfortunately, O2 are ruthless when it comes to this. Sorry if this sounds harsh, but that's the way it is. Good luck.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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I'll also tag @Marjo to see if she can assist in getting you talking to the right people.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Hi @Cvalet, have you managed to get in touch with Customer Service to sort this out since you last posted? Or do you need any further advice? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register? slight_smile
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