cannot auto top up

[Anonymous]

Following the loss and stopping of my cards earlier this year auto top up is no longer available to me. The screen says 

'Sorry, you can’t access auto top-up at the moment'.

I have tried to resolve this many times and despite promises of action I am still met with this message. Does any one know how to resolve this problem?

[Cleoriff]

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@MercedesS wrote:

thanks @MI5  We keep reading complaints but we cannot find any user to help us finding what the problem is 

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I'll keep an eye out for more posts with auto top up problems @MercedesS

Obviously working for some and not others...

[MercedesS]

Thanks so much @Cleoriff!  I do agree! Hopefully, we can find out why