Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How can I speak to O2

I am abroad and want to top up my phone, can't do so on line as my address has changed.Chat is down - no e-mail contact address - 4445 number does not give an option to speak to an operator.I have been trying for ~ 2 hours and am sick of fearing the ...

Resolved! Call and usage records

Hi, I am a pay as you go customer and have deleted my call history on my phone but now need this. How can I see this online? Thanks

Resolved! Top up used up quickly

I've just topped up pay&go £10 on my phone today. I suppose to have 250min call. But all my money has gone after a 25-min conversation. I only have £0.2 left half an hour later after I topped up. I am really angry about that. There is an urgent need ...

Resolved! Barred phone despite having payed.

I was caught a bit short one day with paying a bill of mine. I was able to pay half of it and arranged with o2 about paying the 2nd half on the 4th. They barred the use of my texting and phone calls until the 2nd payment was done. I payed the amount ...

O2 trying to charge £450 for replacement phone

I wish to highlight an ongoing dispute I am having with O2 and hope that by asking for your advice I can find some sort of support in getting a resolution.In September I entered a new contract with O2 for a new Samsung Galaxy S6 on their pay monthly ...

Resolved! Once my phone credit plan is paid off, will I get charged if I leave O2?

Just made the final payment on my 2yr phone plan. Am I still tied into any sort of contract or can I switch to another network without being charged?

Resolved! Big bundles online application for SIM

If I get a Free Big Bundle SIM online, to change from my current old PAYG which only gives 300 texts and 500MB data, how does one ensure that the SIM that is sent has my existing mobile phone number? Is this entered in the application process for, sa...

Resolved! No Service

Hello, i`m Jeff.I would like to complain about having no signal at home and surrounding area from at least the 13th November. There are three 02 users within the household and non of us have had signal at home or surrounding area from as i say at lea...

Resolved! New order not showing in My orders

Hi all, I've had my O2 contract phone for a while now, and today I ordered a tablet. I've had the confirmation email to say is on it's way, with delivery details, new phone number, tracking number, etc., but it still isn't showing in My orders . . . ...

Resolved! Phones keeps cutting out mid conversation

Hello Me and my son both have O2 phones and have noticed that over the last month or so, our phonecalls cut off after about 2 seconds into a conversation.I thought it was a faulty phone at first, but as we both have the same issue it has to be O2.I n...

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