Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Combined Account (2 phones) and Auto Top Up

I've two phones on the one PAYG account in MyO2. One phone auto-top-ups correctly but the other never does. I have spoken with an O2 adviser who tells me that an out-of-date credit card is still recorded against the second phone but I can find no rec...

Resolved! Lost my phone! What can i do?

so i started university recently, came into my halls after a night out still texting and such, the next morning my phone's gone aha. i don't know what to do, is there any way to recieve a new handset or is that it? if so can i get a replacement SIM a...

Resolved! unlocking phone

Hi Does anyone know about unlocking my phone - I have requested for it t be unlocked but I have now upgraded my phone and sim. Will it still be unlocked if it is no longer in use?? Many thanks

Awful coverage, lame excuses and inflexible

I live in Bishop Auckland and run a small business. There is little or no coverage in this area despite O2 insisting there is. Travelling between here and Durham sees me make 5 or 6 attempts to reach people with constant drop outs meaning I lose minu...

Resolved! Just took out a new contract

Left EE the other day (yay) and pre-ordered a 6S+, just wondering how long it will take to show up on My o2? Logged in and all that comes up is my O2 Wifi account?

Resolved! O2 has terminated my contract?!?!

I have 3 devices on my account and one of which has been terminated?! I have only found out today as I have been charged just under £400 .. £400 I do not have and also I have never canceled my contract. I have always payed my bills, if some had not g...

Resolved! Is my contract over now?

Hi. I received a text message from o2 this morning saying "here's some good news from O2. Your bill has automatically dropted. It's because you've paid off your phone." Does this mean my contract has ended and no more direct debits?Also does that mea...

O2 Upgrade Website Failure

O2, I'm trying to upgrade my iPhone to 6s+ but your website keeps telling me: Sorry, your card payment did not go through. Please select a billing address to retry payment. I've tried a different card, different browser, on my iPad etc. On twitter a ...

Resolved! Password

Morning how do I change password on my 02 app

Resolved! O2 Refresh Upgrade Order message "This information is not available at the moment"

Hi Guys, As im sure quite a few people have done I pre-ordered an Iphone 6s Plus on Saturday afternoon. Im an o2 refresh customer so I paid off the remainder of my device plan as part of the pre order.That all went through without a problem and I rec...

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