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o2 don't give services what i pay for

Level 1: Joiner
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For several months, after transferring my number from three to o2, I have had problems with the Internet. It started with the fact that I didn't have internet on my o2 card at all. After a few days, I visited the salon where they found that I had an old card and they replaced my SIM card with a new one. However, the Internet was very slow and pages did not load.
I returned to the salon and was told that work was currently underway in our area and the internet would be free, and that it would take a few days. After 2 weeks, nothing had changed, I asked my friends who had O2 and they had access to the Internet while I was in the same place.

Another visit to the salon, it was found that it was my phone's fault, so I went to Apple because I have an iPhone 14 pro. They checked it and found that the phone was working, they even put in another card and everything was fine.

I tried to contact the o2 line, but I did not receive any response.

After such a long time, I contacted Citizens Advice asking whether I can withdraw from the contract if the service provider does not meet the conditions - in this case, I cannot use the Internet for which I pay.

I pay over £65 a month and I can't use the internet outside the house. I was advised to contact O2 and ask for the final letter, but I did not receive a response a month before sending the email.

What can I do ? I don't want to pay such a sum and not be able to use the card. I want to leave o2 because of o2's fault for not fulfilling the contract. It is possible ?

Message 1 of 3

Level 77: Grand Master
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Is this a new phone or the same phone you had with 3? 

As it could be as simple as checking the APN settings on the phone, or doing a network reset on the iPhone, try ensuring the APN is set to either or  

Also the best thing to do is either call o2 on 0344 809 0202 from a different phone or  just send them a message on Facebook ( , Twitter ( or Instagram (


You can cancel by paying off the device plan or the remaining term on your airtime if on sim only... Guide: Cancelling Your Contract 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 3

Level 31: Resolver
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