Struggling too pay and phone was robbed

[Bono12]

I haven't payed my bill ATM because my phone was robbed and don't know how too sort it 

[Bambino · Accepted solution]

@Bono12 You need to report the phone as stolen: Lost or Stolen O2 Device

You then need to speak to the Payment Management Team on 0800 902 0217 as the phone payments are still your responsibility.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support