Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phoning 02 and getting cut off!

Can anyone help me getting any joy with speaking to someone at 02? When youve been on hold and speak to someone, then getting transferred to another department, and getting cut off! I have already complained about this, and the complaints department ...

Resolved! Lost Sim Abroad

Hello, I am currently abroad and I am using a different sim to my o2 sim. I lost my o2 sim whilst out here and I cannot call the support line as I do not have the ability to do that with the sim I am currently using. Please let me know how I can go a...

Resolved! Monthly increase

Hello, I notice the month set charge has changed for me on the latest invoice circa £10.46 to £11.38 per month. Has there been a price increase on the pay monthly?

Resolved! Watch Upgrade

Just signed into my app and it's showing that's I can upgrade my samsung watch now. Just checking is this classed as an upgrade? I thought upgrades only applied to phones. Wouldn't mind getting a new watch but not sure if it's an issue on my account....

Resolved! O2 Switch Up

Hi, I’m ready to Switch Up my phone and as I’ve never done it before, I wanted to know if I need to take ID with me into store? I want to keep with the iPhone 15 but want to get the Plus model as I think the battery will serve me better. Thanks in ad...

Charged on two separate DD

I have just started a new contract & still being charged for old one

D Debit set up

Set up a D Debit

Issues with unbarring my phone

I recently got a new phone after my old one was stolen. I have inserted the sim card which I was told in store was now active. I cannot recieve any messages or call or use my mobile data. I barred them when my old phone was stolen, but now I cannot u...

Resolved! Direct debit

Please can I have details on how to set up a direct debit. Many thanks

Switching numbers on an O2 SIM only pay monthly contract

I have 3 SIM only contracts and successfully transferred an old number of mine from another provider on to one of these. Unfortunately, I transferred it to the wrong SIM. I'm wanting to do another transfer to sort this out but for four days now it's ...

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