For several months, after transferring my number from three to o2, I have had problems with the Internet. It started with the fact that I didn't have internet on my o2 card at all. After a few days, I visited the salon where they found that I had an old card and they replaced my SIM card with a new one. However, the Internet was very slow and pages did not load.
I returned to the salon and was told that work was currently underway in our area and the internet would be free, and that it would take a few days. After 2 weeks, nothing had changed, I asked my friends who had O2 and they had access to the Internet while I was in the same place.
Another visit to the salon, it was found that it was my phone's fault, so I went to Apple because I have an iPhone 14 pro. They checked it and found that the phone was working, they even put in another card and everything was fine.
I tried to contact the o2 line, but I did not receive any response.
After such a long time, I contacted Citizens Advice asking whether I can withdraw from the contract if the service provider does not meet the conditions - in this case, I cannot use the Internet for which I pay.
I pay over £65 a month and I can't use the internet outside the house. I was advised to contact O2 and ask for the final letter, but I did not receive a response a month before sending the email.
What can I do ? I don't want to pay such a sum and not be able to use the card. I want to leave o2 because of o2's fault for not fulfilling the contract. It is possible ?
