cannot access my voicemail on pay and go go

[Anonymous]

Every time I try to read my voicemails I get re-directed to the top up options,I am on the pay and go go tariff which has an automatic top up every month on the due date,Also every time I make a call I get "your balance is low" when I find it hard to use 500 mins in a month,Can any one explain why this is happening.

[MI5 · Accepted solution]

Calls to voicemail are chargeable on PAYG so don't come out of your allowance. You need to add credit on top of the monthly allowance cost to get access to voicemail and stop the annoying messages.

[jonsie]

Voicemail isn't free and therefore does not constitute part of your tariff. To access voicemail you need sufficient credit on your phone.

[jonsie]

snap!

[Anonymous]

Many thanks for the answer.

[Anonymous]

I just signed up today, and found the same problem, thanks to this forum for solving, but I didnt see mention of this anywhere when I signed up. IMO this is a scam. Adios Telefonica, I'll be moving to Vodafone ASAP.

[adamtemp64]

it is clearly stated on the tariff page http://shop.o2.co.uk/tariffs/Pay_and_Go just click view details voicemail charged at 15p per call

[MI5]

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@Anonymous wrote:

I'll be moving to Vodafone ASAP.

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Good luck with that move. Voda charge 25p to access voicemail on their PAYG tarrif....... Calls 25p a minute to any UK standard landline (beginning 01, 02, 03) or mobile Voicemail 25p a minute Picture message 36p each Texts 12p per text Internet £1 per day for 25MB up to a maximum of 125MB per day then charged at 4p per MB thereafter

[jonsie]

Anyone wanting free voicemail should go Simplicity monthly or 12 monthly.