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Anonymous · ‎31-10-2013

I received a taxt from o2 informing me that calls to channel islands mobiles will not be included in "free minutes" from 4th december. As one of my sons lives there, this will leave me with a real problem !

Toby · ‎01-11-2013

Hi chredo, Thanks for posting your thoughts and I shall pass them back to the team, I have retrieved some more info on the change below:

O2 removed these number types from our inclusive bundles as these are not standard domestic calls and telecoms providers are applying higher costs to us. It is no longer sustainable for us to absorb these charges.

Customers who are regular callers to Jersey/Guernsey and Isle of Man can buy International Extras Bolt On, and get 30 minutes of calls for £5 or 70 minutes for £10.

We are the last network to remove these ranges from inclusive minute allowances. More info here: http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers

We have been clear in our terms and conditions that call charges to Jersey, Guernsey and IoM are excluded in our bundles.

For some time we have included them for customers, and this has been great value for our customers. However telecoms providers are now applying higher costs to us when routing these calls and unfortunately it is no longer sustainable for us to absorb these charges.

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jonsie · ‎31-10-2013

Seems this text is going out to everyone and I personally see no justification for it.

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Anonymous · ‎31-10-2013

Breech of contract?

perksie · ‎31-10-2013

@jonsie wrote:
Seems this text is going out to everyone and I personally see no justification for it.

Doesn't sheepdog live on Anglesey, he had better watch out?

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perksie · ‎31-10-2013

@Anonymous wrote:
Breech of contract?

The Channel Islands and the Isle of Man are not part of the UK, they are dependencies so I would say no.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Bambino · ‎31-10-2013

When did the Channel Islands stop being part of the UK?

I DO NOT WORK FOR O2

Anonymous · ‎31-10-2013

I see that point but surely if calls were included when you sign up for a contract they can't just remove it

perksie · ‎31-10-2013

They are part of the British Isles which is not the same thing.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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perksie · ‎31-10-2013

@Anonymous wrote:
I see that point but surely if calls were included when you sign up for a contract they can't just remove it

That's a good point if the Channel Islands were specifically mentioned as being incuded.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Bambino · ‎31-10-2013

I wonder if this has to do with the Ofcom ruling about fixed contracts? Looks like O2 are trying to do this before the rule comes into effect.

http://media.ofcom.org.uk/2013/10/23/protection-for-consumers-against-mid-contract-price-rises/

I DO NOT WORK FOR O2

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