calls to channel islands

[Anonymous]

I received a taxt from o2 informing me that calls to channel islands mobiles will not be included in "free minutes" from 4th december. As one of my sons lives there, this will leave me with a real problem !

[Anonymous]

I understand about the calls to Jersey but what about the other mobile numbers that have been taken off the inclusive minutes? Ones that begin 0740 0741, 07753 etc? Are the ones that have taken off ALL Jersey mobiles? If so how on earth do we avoid calling them without knowing?

Is there a way to block them on a pay monthly contract in the UK for instance?

[Anonymous]

it has it here, now 35p per minute

http://www.o2.co.uk/support/generalhelp/howdoi/ngnchange

These are some of them, then that page goes on to other mobile numbers that are now excluded from the inclusive minutes.

Jersey, Guernsey and Isle of Man numbers 35p/min

01481 Guernsey landline
01534 Jersey landline
01624 Isle of Man landline
07624	074184
074520	074521
074522	074523
074524	074525
074526	074576
075090	075091
075092	075093
075094	075095
075096	075097
077003	077007
077008	077810
077811	077812
077813	077814
077815	077816
077817	077818
077819	077977
077978	077979
078297	078298
078299	078391
078392	078397
078398	079111
079117	079240
079241	079242
079243	079244
079246	079247
079248	079249
079370	079371
079372	079373
079374	079375
079376	079377
079378	079379

[MI5]

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@Anonymous wrote:

If so how on earth do we avoid calling them without knowing?

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Good point. As far as I can see there is no way of knowing, which is quite disturbing 

[Anonymous]

These are the only Guernsey mobile numbers on the list: 07781, 07839 and 07911.  Jersey ones are 07797, 07700 and 07829.  No idea what all of the others are though.

[perksie]

You still won't know as numbers from other networks have been ported for years.

There must be thousands of people there with non-Channel Island numbers.

[MI5]

I have an O2 PAYG sim that starts 0750 - Seems to be a few of them on the list too ?

[Anonymous]

I'm in the same position - contract until June 2015 and my parents in Jersey are really the main people i call.  I was advised to buy the international calling card but when i tried to use it i was then told it wouldn't work for the jersey landline number i was trying.  Does anyone know if the card doesn't work for Channel Islands? Also, does the International bolt on, where you can select 3 favourite numbers to call for an extra £10 work for Jersey? 

The 'offer' of 30 minutes for an extra £5 per month is an outrageous price increase given that i entered in to this contract expecting Jersey to be included in my allowance.  I will barely use my inclusive minutes now and am unable to contact my parents without paying through the roof - for the next two years!

Has anyone tried the ombassman?

[perksie]

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@Anonymous wrote:

I'm in the same position - contract until June 2015 and my parents in Jersey are really the main people i call.  I was advised to buy the international calling card but when i tried to use it i was then told it wouldn't work for the jersey landline number i was trying.  Does anyone know if the card doesn't work for Channel Islands? Also, does the International bolt on, where you can select 3 favourite numbers to call for an extra £10 work for Jersey? 

The 'offer' of 30 minutes for an extra £5 per month is an outrageous price increase given that i entered in to this contract expecting Jersey to be included in my allowance.  I will barely use my inclusive minutes now and am unable to contact my parents without paying through the roof - for the next two years!

Has anyone tried the ombassman?

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I doubt the Ombudsman will be able to help as the Channel Islands were never in the terms of your contract, O2 were the only network to add them in.

See Toby's post on page 2 of this thread for the explanation from O2.

Are you not able to use TuGo or Skype for calls?

[Anonymous]

I'm going down the ombudsman route.

Will let you know how it works out.

Trying to find a copy of the wording of the letter but suspect I binned.

[adamtemp64]

Good luck all pay monthly tariffs since feb 2010 said they were not included but o2 gave them as a bonus and gave 30 days notice that they would be charged and costs involved .

http://www.o2.co.uk/termsandconditions/archive/tariffs-and-bolt-ons/pay-monthly-tariff-terms-and-con...