cancel
Showing results for 
Search instead for 
Did you mean: 

International Bolt On

Sparty
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I pay monthly and have the International Bolt On. I also have a £10 spend limit. Recently I made a call to one of the Channel Islands (Jersey) and completely used up my spend limit in a matter of minutes. Are the Channel Islands not included as part of the International Bolt On? If so, why are the Channel Island not considered part of the UK? They the the +44 country code.

Message 1 of 6
313 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147496 Posts
  • 637 Topics
  • 28327 Solutions
Registered:

@Sparty 

Only the countries listed here included https://www.o2.co.uk/shop/international/the-international-bolt-on

Channel islands are dependent territories and not part of the UK.

https://www.royal.uk/crown-dependencies#:~:text=Situated%2010%20to%2030%20miles,to%20the%20Dukes%20o....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 6
300 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 147496 Posts
  • 637 Topics
  • 28327 Solutions
Registered:

@Sparty 

Only the countries listed here included https://www.o2.co.uk/shop/international/the-international-bolt-on

Channel islands are dependent territories and not part of the UK.

https://www.royal.uk/crown-dependencies#:~:text=Situated%2010%20to%2030%20miles,to%20the%20Dukes%20o....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
301 Views

Sparty
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I had an online chat with O2 customer service and they verified that calls to the Channel Islands are not covered by either the International Bolt-on or the my allotment of monthly minutes. They seemed to acknowledge that this is a billing flaw and may follow-up with the powers that be.

Message 3 of 6
263 Views

MI5
Level 94: Supreme
  • 147496 Posts
  • 637 Topics
  • 28327 Solutions
Registered:

@Sparty 

It's not a flaw.

It's the same for every network for the reason I posted above.

Chat just said that to get rid of you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
262 Views

Oxonian
Level 32: Blockbuster         
  • 7934 Posts
  • 158 Topics
  • 25 Solutions
Registered:

@Sparty

 

Jersey is part of the UK's National Telephone Numbering Plan, which means the island shares the UK's international dialling code of +44. Landline telephone numbers have the area code (0)1534.

 

However, these have always been charged as international calls from the UK mainland. I remember ringing Jersey from a BT landline in the late 1980s and being charged about twenty quid for a call of a few minutes ! 😀 

 

Message 5 of 6
261 Views

MI5
Level 94: Supreme
  • 147496 Posts
  • 637 Topics
  • 28327 Solutions
Registered:

Ironically pay monthly customers can use their UK allowances when visiting, but PAYG customers get charged and need O2 Travel bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
255 Views