Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! No signal

Today no signal says doing work on network tower in my area mmmm I don’t think they are as it 100m+ away from my house kids back at school no landline so now school can’t ring me if there’s an issue etc

Demiurge1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney +

How do I cancel my Disney+ suscription? 

Hugh3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Missed payments

hello, I have had no access to my phones capability for the last week now due to previous missed/ delayed paid bills in the last few months, I have paid everything which I should have paid already however I still don’t have access to my internet or m...

AW4 by Level 1: Joiner
  • 1 replies
  • 0 kudos


My outgoing calls text etc had been restricted due to late payment I've now paid the outstanding balance and it says I've not paid and phone still not working

Chloee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Abnormal/fraudulent billing from 02 (xxxxxxxxxxx

I want to bring to attention the abnormal/fraudulent billing from 02 for the month of August,I did notice,an abnormal billing of £39.37 twice on samday, 13/8/2021. bringing the total to £80.00 excluding VAT. I whant to start clearly that this is a fr...

Resolved! Spend cap

I would like to add a spend cap??

Gazoz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Take bar off my number

Hi could someone please take the bar off my phone number please the bill has been paid xxxxxxxxxxx and xxxxxxxxxx thank you [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Leanne101 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Where is my order

Hi, I ordered a laptop with you on Thursday 2nd September. I had a notification to say it was out of stock. Please can you inform me when you will get new stock as I am taking a Uni course which I cannot do without this laptop and it’s a high inconve...

TaraPage by Level 1: Joiner
  • 1 replies
  • 0 kudos