Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancellation

I would like to cancel this account please as of today , Account No - (REMOVED)

ENFORCEMENT AND TERMINATION NOTICE

I received an email from O2 on 1st May advising that Some of my O2 terms are changing.The following paragraph has been cut and pasted from the email:"There’s nothing you need to do. However, because of these changes, you have the right to end your Ai...

Resolved! Cancel insurance

Hi, I'd like to cancel my O2 insurance please

Resolved! Debt collection

You have sent me a debt collection letter when i have already paid off the contract and terminated it. I cant call you as the phone number doesnt work. You dont call me. Please urgently get in contact.

Resolved! E Sim problem help needed

My husband smashed his old phone ( iphone 12) and as I manage all the phone accounts theres alway a spare 'upgrade' somewhere. This happened to be my Son's plan. The new phone arrived and it's automatically set up the esim with my Son's number as wel...

Resolved! Fraud.

Ok so I do not know if this is in correct place but a few days ago I stupidly fell for a scam phone call calling from a private number instead of the normal numbers that they use so I can't block or report the number but after I got my account back I...

Resolved! Struggling too pay and phone was robbed

I haven't payed my bill ATM because my phone was robbed and don't know how too sort it

o2 don't give services what i pay for

For several months, after transferring my number from three to o2, I have had problems with the Internet. It started with the fact that I didn't have internet on my o2 card at all. After a few days, I visited the salon where they found that I had an ...

Multiple numbers to port on one account

I have moved my family to O2 so have four temporary o2 numbers on one account. I want to port there old numbers via PAC over. First one was fine and ported over now 2 days ago, now on the app or website when ever I try to port over another number to ...

Paid final bill through bank transfer

I recently moved out of O2 and received my final bill. Since I did not have direct debit, I called payment management team and requested for card payment. They tried and failed because bank recognised this as fraudulent transaction. The agent then su...

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