Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! What's term fee?

I took out a sim only deal about 5 days ago, I don't get any 5g at my address or work place . Called to cancel my contract within the 14 day cooling off period. I requested my pac code , after 4 phone calls I recieved my pac code via email as the mes...

Resolved! Change number

How do I change my number 

Russell12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My daughter as left me with her contract

Hi I tried to ring o2 to get this sorted but the automated service sends you round and round in circles and then they are like bye! When my kids were growing up I got them all a contract phone, cheaper than pay as you go, when my kids left school uni...

Resolved! Additional contracts

Hi - does anyone know whether it is possible for me to have two additional contracts for pay monthly mobiles but for use by Son and his Partner?

Resolved! Device Plan - How to get a device bill with IMEI?

Hi all, I just received my new Samsung S21 with a device plan. To take part in the Samsung promotion I need a bill for the device including the device's IMEI. Do you know where I find such a bill? I can only find my device plan agreement and the airt...

J_dav by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Extra charge

I was just wondering why am got this extra charge when am on contract with u I was seeing what this was for and why am getting this for

Mick90 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Last bill

Received message on 19th August saying I can view on bill in my o2 account, well its not there and cannot seem to get on online chat to get this sorted plus I been charged £43 for line rental that I have not had as my number was transferred to a new ...

Kevtrix by Level 1: Joiner
  • 1 replies
  • 0 kudos