Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Texts sending twice

Hi, I have recently gone onto a sim only deal. When I send a text, the recipient receives it twice. It seems to take a while to send, then sends two in one go! Help please!

Rolling plan

hi I want to start my £15 rolling plan today but it won’t let me how do I start it today?

Replacement sim

I migrated to 02 from Virgin last year , the signal for 4g and 5g on 02 has been poor compared to Virgin . No improvement for many months . Having looked on 02 forums , it was suggested as a fix to try and replace my existing Virgin sim with an 02 si...

How do I see my final bill?

I got a text saying final bill was produced, the amount looks wrong. How on earth can I see it? MyO2 app says not a customer, login to myo2 on a web page and it shows nothing. This is pretty rubbish.

Application

Hi I have been told my application has been accepted and to log on to my account. When I log on, I can’t find the application anywhere. The application number is NC70171028.

extra payments

I paid my latest bill twice by mistake, how do I go about getting one of the payments returned to my bank account?

Calls

Hi can’t make calls abroad why ?

New monthly contract esim

Just ordered a new SIM only contract, does the esim get sent to me via post or via email as I havnt had an email yet? Thanks.

Resolved! Account

Hi I need help blocking the SIM card in my phone

Mispelt name on contract

I just agreed to a contract in a call with O2 and the phone was cut off. My name has not been correctly registered by 02. I had been repeatedly spelling my name correctly to the women I spoke to, and explained that the correct spelling of both my fir...

O2

Forum Posts