Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why is o2 switch up so painful

Have been in to o2 Swindon today to try and switch up on a handset that I got last weekend....... the store assistant told me he can't process it as a switch up it has to be done in the 14 day change mind policy and then the new handset I get I can't...

Dementia customer

My Gran has dementia and recently moved into a care home. For obvious reasons she won’t need her 02 contract. How do I cancel it on her behalf

Resolved! O2 Bill

I wasn't able to use my phone for a month and now my bill is outstanding. I should be paying about £15 a month but they want me to pay £46. I looked through the billing and I have zero understanding of how they reached they reached this figure. I'm n...

Resolved! Trying to cancel my account

Hi, I am trying to cancel my new contract but every time i call your line drops. I want to cancel my contract, i am within the 14 days period. What do i need to do?

Resolved! upgrade options

i want to upgrade my phone to an iphone 14 plus but i want unlimited data but dont see any plans offering this

Resolved! Upgrade

I have just moved all my things over to my new phone that i got today, and I have paid my bill in full but can't seem to make out going calls is this a problem as i need a new sim card or could it be something to do with being cut off for a late bill...

Resolved! Account - app

I can’t login to my account on app and when i login on page its showing message tha i don’t have any product.

Resolved! Fraud Check

Hi, I keep getting phonecalls about being offered 40% discount if I fill out a survey - the questions are probing and ask for my login details so I hung up. Is this genuinely O2 reaching me?

Three accounts on one app?

Hi, I've just been swapped from Virgin and have three accounts - all set up on my 02. I can see them fine on the web via a desktop. The app however is only showing the first account. I understand that the app is a bit basic and does not allow the acc...

Virgin Volt Cancelled with Virgin now need help with O2 Side

Hi folks. It seems this forum is the way to get this resolved. I have cancelled Virgin Media due to the price increase and as I have read and we have confirmed many times- the O2 side can now be cancelled without penalty.I spoke to O2 who initially t...

O2

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