Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Got assigned a Saturday porting date when joining O2. When will I actually get ported over.

I joined O2 couple of days ago and requested number port-in when joining online.The system then assigned (I had no choice of date) today - 2/3, Saturday, as my port-in date.As far as I know number porting doesn't happen on a Saturday.Is it a system e...

trying to pay my final bill

The email you have is incorrect, my email is karen.taylor63**Personal info** NOT karen.taylor6333**Personal info** so therefore I cannot verify the email address. I was on the phone for over an hour and nobody answered so I went to the o2 shop in Wat...

Disney+ Extra and O2 phone lines closed?

I am trying to get Disney+ added to the number associated with my mobile. However, I'm a bit confused as yesterday it was added to the number associated with my watch which would be fine as long as I wanted to watch Disney+ (excuse the pun) on my wat...

Resolved! Bar

My device is disconnected and I have a payment plan in place. I can’t call the o2 team as you have placed a bar on my phone!!

Resolved! setting up a direct debit

is it possible to set up a direct debit in the app, as i'm convinced O2 has a lack of customer services options. what happened to the days of online chat to help resolve problems. can they take payment from a registered card. and, why no question mar...

Resolved! Triplicate accounts

I have three mobile numbers for three family members and I am trying to manage them all through my one 02 account. there was a code to pair it already but it said it can’t be moved to the account which means I can only manage one device and never the...

Resolved! Email stating price increase doesn't tell me what the next bill will be

Got an email saying I'm getting stung with an 8.8% increase. That this is an absolute crock is another story - mobile service has been in rapid DEFLATION for decades now. Anyway, mine just says it's 3.9 + 4.9% = 8.8%. I'm on a Virgin Mobile transferr...

My date

80% my date disappeared number (REMOVED) I only used 1,41 GB

Resolved! Contract termination

Following a recent email ,my projected monthly payment goes up by 120% why.

Resolved! Currently receive a discount due to change in supplier. This ends April. How can I calculate my bill

My account was previously with Virgin Media and was automatically transferred to O2. As part of an agreement a discount of £4.75 per month was applied. How do I calculate the new monthly payment from April? I currently pay £7.07 per month. Thanks

O2

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