Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim never arrived - [Personal details removed]

Hi all, I ordered a SIM and it never arrived this is the order number [Personal details removed]. Can you please advise or where it is ? if not in sight can you send another one please?

Resolved! Mobile number on bill is incorrect

We used to pay Virgin direct but the new bill shows the incorrect mobile number and no mention of my wifes mobile, what do I do?

Resolved! Sim not working

Hello I have done a sim swap and had it arranged for today. My number has been updated and has been changed to O2 but still not able to use the sim to call or receive calls. Any help please?

Resolved! Phone contract repayment

Hi, I recently stopped paying my phone contract and have been cut off from all services for the last couple months. I am wondering if there is a way for me to start paying my contract again and have my prior services and phone number reinstated? Any ...

Resolved! No signal

Ive had no signal for 3 days now, ive swapped to a brand new sim, ive called customer service they tried to activate it but couldnt, ive restated and shut down my phone, ive tried to swap the connection provider, i have a samsung s21

Resolved! No service

I have been without service (zero signal) since 1st December. I know there is a problem with the mast but I’m paying £62 a month. I can not get through to 02 on the live chat option as it’s always busy. Normally my signal is fine. No help from o2, I ...

Resolved! Scam

At 12.59 I contacted O2 by their chat service and was told that it must have been a scam and that they would report it to their Fraud team and they would be in contact within 2 working days, also they would check any orders and cancel them, plus I sh...

Resolved! SMS charges to a number starting in 6

Hi,Barclays have sent me a text to which I want to reply. The number is 60xxx2. The text is genuine, not spam. How much will an SMS reply cost?

Resolved! Transfer old bo

I have sent my PAC code to O2 10 days ago but it still hasn't transferred my old no over! I can't find anyway to contact them! Thanks

Resolved! O2 order

Hi all,I placed an order on 28 Nov for a 24 month pay monthly sim only contract. I got the confirmation email of the order, which informed me that the order has been confirmed and to keep an eye on my email. Since then, I've heard nothing. Does it ta...

O2

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