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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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Resolved! Rolling Plan

I thought I was on a rolling plan but it is not working/ in my orders/ tarif etc.

Terrible service from O2

Hi, I am really disappointed with O2, I have not received my new device which was part of an online upgrade that I completed on 10th of October. The device was supposed to arrive at my local O2 shop for me to collect but has disappeared in transit. I...

Resolved! Upgrade

Upgraded my phone and contract and as part of deal was to get samsung earbuds,all good have managed to claim those. Was also supposed to get pre paid mastercard but can find no information about this in any of the emails etc i have had from o2

KMH by • Level 1: Joiner
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  • 1 replies
  • 0 kudos

Resolved! Upgrade

i payed for an upgrade today which consisted of me to pay of my current device plan and an upfront cost of £30 for my new one! I only done só because it said the iPhone 14p was in stock. But I’ve just received an email saying that it won’t be deliver...

Resolved! Free gift/offer not arrived.

I took out a new contract earlier this year and as a reward was told I'd receive a pre paid Mastercard within 3 months. Its not turned up and I've been unable to contact anyone about it. Any suggestions appreciated

NSR by • Level 1: Joiner
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  • 1 replies
  • 0 kudos

Resolved! Change number

Does anyone know if I can change my number without upgrading?

Gemma44 by • Level 1: Joiner
  • 513 Views
  • 2 replies
  • 0 kudos

Resolved! Adding a device to my account

I am trying to add a pay monthly contract to my existing account which already has a pay as you go device on it but it is not letting me… any ideas?

CP3 by • Level 1: Joiner
  • 517 Views
  • 2 replies
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Resolved! Apple Watch

If I purchase an Apple watch, and my device plan is £20 and my airtime plan is £5, will one single payment of £25 show on my bank statement, or will they show as 2 separate payments?

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