Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Retrieving recent phone call history- urgent!

Hi Can I retrieve my recent phone call history?I can go back to Wednesday 24/06/20, however I need to go back to Monday 22/06/20.How do I do this?This is urgent.Thanks Jackie

Jackie3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Linked accounts

I switched from ee to o2 last year pay monthly. My husband has been pay monthly with o2 for a while. I want us to link accounts so that we can start adding phones / tablets for our children and all be on one bill. Is that possible?

JPa by Level 1: Joiner
  • 1 replies
  • 0 kudos


I am unable to send text messages to non iPhones at presentI have unlimited texts but I can not work our how to send it keeps coming up unable to send

Resolved! Contract phone

I ordered my new upgrade but I ordered the wrong phone how do I cancel it

Deborah1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Sending back phone

How do you go about sending back a phone you just got delivered

Badger74 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Number removal

Hello how do I remove a number from my account as covid has most places shut.

Leeberry by Level 1: Joiner
  • 3 replies
  • 0 kudos

Pay monthly

Can I pay off the rest of my contract online or do I have to phone to do it?

Fiona88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Refer a friend

I have now referred 2 people ( son and daughter) via the links provided and have not recieved any Amazon vouchers for either. We also registered for family loyalty and are not getting any discount. Any advice please. ??

Resolved! Bill queries

What does sync-1 mean on my o2 bill?

Peachey by Level 1: Joiner
  • 3 replies
  • 0 kudos

new samsung phone

i have just joined o2 and have a new phone SAMSUMG A20E will i get a nano sim and will i work straight away ?