Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116527 Views
  • 26 replies
  • 5 kudos

Question regarding a security deposit

So my credit rating isn't the greatest as a few years ago I got into debt and had to get hold of a debt relief order in order to recover. I am in a much better financial situation now than I was a few years ago, however, and typically have no problem...

maxwilkes by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

No sim

My sons iPhone has just shown “ No Sim”? He’s under our home wifi but I don’t understand why it’s saying no sim? We have took the sim out and put back in again, turned the phone on & off and nothing. We are all on O2 and our signal is ok but I don’t ...

Shez26 by Level 1: Joiner
  • 230 Views
  • 3 replies
  • 0 kudos

Resolved! No signal, local mast not working

My local mast hasn't been working for nearly a month now. 02 do nothing about it, but they still charge me for a service I cannot use! We are elderly and isolating at home in a remote area, but no mobile phone signal...Every contact option with 02 fa...

Barnie by Level 1: Joiner
  • 352 Views
  • 4 replies
  • 0 kudos

Resolved! 0800 977 7793 and mycare@o2mail.co.uk

Hi o2 Community. I am an existing o2 customer and yesterday placed orders online (with the assistance of someone from livechat) for two new sims to move other household mobile phone numbers from another network provider to o2. I received two emails t...

Martinpc by Level 1: Joiner
  • 2725 Views
  • 6 replies
  • 0 kudos

O2 Sim only and Apple Watch watch cellular

Hi, currently on Vodafone, hoping to move over to 02, looking at a sim only deal, but don’t know if I have the option to sign up to keeping my watch cellular. Currently with voda I pay £5 a month, do O2 offer this?

Abz by Level 1: Joiner
  • 933 Views
  • 5 replies
  • 0 kudos

How do I get a replacement SIM?

I am extremely frustrated by O2 and think the easiest way to resolve this it to switch to Vodafone. I have (what I think) is a very simple request: I need a Nano SIM for my new Iphone11. My current iPhone6 SIM is too big and there is no cut out for t...

My surname has been misspelt

My surname on my account has been misspelt, what do I have to do to correct the spelling

barthez by Level 1: Joiner
  • 168 Views
  • 2 replies
  • 0 kudos

Cancel O2 contract due to lack of signal without phoning up

HiI need to cancel my contract as I have no signal in the house or village where I live, despite the website saying there's good signal on my postcode.I've tried changing to 3&4G but still no signal and my phone works in other locations.Does anyone k...

Megasaur by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Resolved! First Bill

I received my SIM this morning and i have downloaded the app all seems to be working fine however i am a little confused by the info - Your Bill arrives in 29 days on October 25 Last airtime bill - bill period up to 26 September payment due 10 Octobe...

Anonymous by Not applicable
  • 288 Views
  • 5 replies
  • 0 kudos