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Megandoherty
Level 1: Joiner
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on ‎01-09-2023 21:52

on ‎01-09-2023 21:52

I want to upgrade but when I go to check out it’s adding and extra I don’t want for £7.99

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madasaf1sh
Level 78: King of Kings
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on ‎01-09-2023 22:03

on ‎01-09-2023 22:03

@Megandoherty 

 

You should be able to remove the extra during or before the checkout process. 

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iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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pgn
Level 77: Grand Master
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‎01-09-2023 22:05 - edited ‎01-09-2023 22:06

‎01-09-2023 22:05 - edited ‎01-09-2023 22:06

Extras are usually free for 3 or 6 months, then 7.99 after that - it can be removed in MyO2 at any time. If you cannot get rid of it, save your basket, log off then start afresh and see if it will let you refuse the extra.

https://www.o2.co.uk/help/account-and-billing/extras

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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