Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone Frozen. Needs Repair

My phone is completely frozen. And it needs to be sent for repairs. Help!!

Resolved! Why can't I sign into my account?

I need to sign into my account to see the billing information as I am being charged for a service I do not have.I was with Virgin and wanted to switch over to O2 but the charge was too much and I stayed with Virgin until the automatic switch over to ...

Resolved! Still waiting for new phone

Hi I'm still waiting for an email to say my phone has been dispatched.They said its out of stock once I had put the order through.How long am I going to wait for new stock.Its alway been next day on any phone I've had with virgin.I have been changed ...

Resolved! lost my phone and sim card

How do i order a new sim and stop the current on?

Resolved! end my contract

I need to end my O2 contract as I no longer need it.

Resolved! account

This account is NOT mine, set up by you, and confirmed by YOUR customer services as a mistake made by YOU. Please do not send me a bill for a service (personal details removed) that I did NOT authorise, Kindest regards Mr M C Yandell.

Resolved! Cancel Contract

I would like to cancel my existing contract please let me know what i have to do to get this done.

Resolved! How return phone

O2 app says return it to store now I go into store and got told nothing can be done. Stay on phone to get connected someone who just asks hello severaltimes before-hanging upon me . I don’t have printer either and I collected my phone in store what d...

Resolved! bill

hi i had email saying i owe 91.48 but i cant afford to pay this all at once i got bills and 4 children to keep upto date and warm and fed i can pay in installments.

Resolved! Being charged more than agreed

So I've signed up for a £10 a month sim only 12 month contract on the 30th of june, unlimited minutes and texts, and 60gb of data. But my first bill is £11 pounds is a mistake on o2's part? I've got a price cap on at 0 so I know ive not gone over any...

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