Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No signal

Hi I have had no signal when out of Wi-Fi area for the last few days.

Proof of barring

Spoiler (Highlight to read)HiI’ve requested proof of barring on a stolen phone three times over the past few days via customer service on the phone and it has still not arrived. They just keep telling me to check my emails which I have (including jun...

Resolved! Monthly Payment

I paid my monthly O2 bill at 6 june, O2 deducted my bill from my bank account. Today O2 sim is stoop working. I paid again because I have to emergency call to someone. So can you help me what the reason why O2 is not working and O2 will send back in ...

Resolved! Mobile cannot receive or make calls

Hi ,At the moment, my phone cannot receive or make calls, or get any data. And I have a dual Sim and am currently outside of the UKSo I didn't notice - but it has been like this for a few weeks at least.

iPhone 14 pro max order

I ordered the iPhone 14 pro max as of Saturday 10th June 2023, order and upgrade was placed at 11:00am today it's been hours and the order status still says the order has been confirmed and has yet to be processed why is this? When I was choosing to ...

Resolved! Change spending cap

How to change spending cap

Resolved! How long does it take to switch from monthly to pay as you go?

I decided to switch from paying monthly to paying as I go and keep my old number.I rang up and I thought I got it sorted. I was told to wait until my current SIM lost connection to the network and then put the pay as you go SIM in my phone. They said...

Resolved! Transfer PAYG number to O2 Pay Monthly

Hello,A quick question.I have an existing pay monthly account which i’ve had for some time so not a new contract.I also have an O2 PAYG number.Is it possible to transfer the PAYG phone number to my existing Pay Monthly account which i’ve had for a ye...

Apple Watch airtime not in use

I have had this same issue before where my airline plan for my Apple Watch is showing as active but on the watch is say o2 plan not in use. I resolved it before by re adding the plan on the watch but this resulted in another airtime plan account bein...

Device charges

Can you help me? Why am I still being charged for my device even though it’s fully settled?

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