Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113339 Views
  • 20 replies
  • 5 kudos

Delivery never arrived

Hi, I ordered a new Samsung s20 on the weekend, got a confirmation email, but now nothing has happened since, I even selected all day delivery on monday when I checked out but nothing has come. Unable to get hold of O2 via any means at all. Is there ...

Resolved! Change of payment details

Hi there been contacted to update my payment details . The txt massage is a telephone number and does not come up as o2 is the sender. My payment details have never changed. I believe this to be a con. Can you confirm.

Waf1 by Level 1: Joiner
  • 210 Views
  • 2 replies
  • 0 kudos

Contact

How can I speak to a human at O2.

JWDS by Level 1: Joiner
  • 340 Views
  • 2 replies
  • 0 kudos

Resolved! Where's my Sim, O2?

Ordered a Sim on 23rd of this month,I get billed the next day and judging by the tracking, it hasn't been despatched. What's going on and why hasn't it arrived? I've paid for four days and haven't got to use it yet.

Resolved! Student discount

I’ve recently upgraded my phone (3 days ago) was told to use my unidays once I receive the phone to get 20% off airtime.I’ve sent the code to 61202 and it says it doesn’t recognise it, can anyone help?Thanks

Chloe48 by Level 1: Joiner
  • 432 Views
  • 5 replies
  • 0 kudos

Resolved! Phones smashed

How do I go about getting a new one with insurance can I just go into a shop and swap it??

Steffi by Level 1: Joiner
  • 190 Views
  • 2 replies
  • 0 kudos

Resolved! Number transfer

Hi, i was trying to transfer my number from another carrier but it seems like it’a a bit harder than it looks like. I’ve tried the form first, i ended up on a page says 404 error. Then I’ve tried the chat - not available. Then I searched in the commu...

Zsaklin by Level 1: Joiner
  • 186 Views
  • 2 replies
  • 0 kudos

Resolved! CASHBACK

HELLO TEAM,I WOULD LIKE TO ASK HOW CAN I REQUEST A CASH BACK WHICH WAS PROMISED EVERY THREE MONTHS TO GET BACK?THANKS.

MARZENAB by Level 1: Joiner
  • 184 Views
  • 3 replies
  • 0 kudos

Resolved! o2ref633.com

I got a text message to update my payment information with a link to this domain: o2.uk.o2ref633.comDidn't follow the link as it looks dodgy. Whois lookup doesn't instill any more confidence.Strange thing is that my payment is due in the next few day...

rar by Level 1: Joiner
  • 219 Views
  • 2 replies
  • 0 kudos

Resolved! Cash back

I still haven't received cash back 6 months on?

Halle by Level 1: Joiner
  • 174 Views
  • 5 replies
  • 0 kudos