Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Text messages

I've been without the ability to text from my phone and receive texts too for the last 24 hours. When I try to text it says.......Not sent, tap to try again. Been on the O2 website and had a virtual chat with an advisor, who messaged me through vario...

Resolved! Change eSim to nanosim

Currently I use an esim, but I am going to change the mobile that does not support and would have to change to nanosim, would I have to make a duplicate and does it have any extra cost?

Javier by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! International calling

Hello everyoneI would like to stop international calling on my new monthly phone. I have tried calling customer service, sent message on twitter and Facebook, unfortunately no reply.I am wondering is there anyway to do this by sending a text message ...

Spending cap

Hello againI would like to set zero monthly spending cap. I have tried to call o2, messaged them on twitter and Facebook but no response. I am unable to find any option to do this on my o2 as I am a new customer.Could anyone please help me.Thank you

Moved to o2 on Monday. Activated Wi-fi calling online, but can’t activate on my iPhone

Hi all,Joined O2 on Monday with a SIM Only deal and moved my EE number to them yesterday. Calls, texts and mobile data working fine. My issue is that even though I’ve logged in to MyO2 and turned on Wi-fi calling, I cannot activate it on my iPhone 11...

joenitro by Level 1: Joiner
  • 17 replies
  • 0 kudos

Phone and Tablet on one contract?

Hello.I have a phone on a monthly contract.. I'm wondering if its possible to add a tablet to the same contract?Thank you!

Wabbit by Level 1: Joiner
  • 1 replies
  • 0 kudos


I recently upgraded from a pay monthly contact to a sim only contract at £10 a month. Yesterday I got charged £33.68 from my old contract and I’m not sure why?

Resolved! wifi calling

Hey. I had wifi calling but this week received a message to say it was being turned off? I have tried to re-enable it in my settings but then get told I need to go to o2 account and set it up in my Device Details. i have logged in but cant find my De...

Sydders by Level 1: Joiner
  • 3 replies
  • 0 kudos


HiI’ve been using my pay monthly o2 as personal hotspot on laptop wfh for last few months and then today I’m set up on pc to access via vpn but it won’t allow it on the iPhone hotspot.I’ve called up and nobody seems to give much of a response or help...

KC43 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Device plan

Hi I would like to know why I can’t make a payment via the app for my device plan, I have some extra cash and wanted to pay some towards my plan, but you can pay your phone bill via the app