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Sim swap

JuRun23
Level 1: Joiner
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on ‎03-08-2023 13:47

on ‎03-08-2023 13:47

Hi guys I'm just swapping from pay as you go to pay monthly, my old sim has been disconnected so thought I would put in my new pay monthly sim, but it hasn't changed my number over yet also I'm not sure if I have to activate it yet. Any help would be appreciated! 

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jonsie
Level 94: Supreme
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on ‎03-08-2023 14:16

on ‎03-08-2023 14:16

Best option is to call 202

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎03-08-2023 14:33

on ‎03-08-2023 14:33

@JuRun23 

Just keep rebooting your phone until it comes online.

Can take up to 24 hours but usually quicker.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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