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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 234546 Views
  • 2 replies
  • 2 kudos

Resolved! Lost sim card

Hello, I need to get a new SIM card sent to my uk home address as I have lost mine whilst travelling. I am currently still abroad and need a replacement one sent to my home address asap please. How can this be arranged?

Hanz1 by • Level 1: Joiner
  • 503 Views
  • 1 replies
  • 0 kudos

Resolved! Custom Plan

HelloI am looking at potentially signing up for a custom plan Upon receiving the terms and conditions, there is one bit that I find unclear and I wonder if anyone can clarify please In the part that says Airtime plan, it says ' Your Airtime Plan must...

Antuk by • Level 1: Joiner
  • 687 Views
  • 2 replies
  • 0 kudos

Resolved! Service

Service cut off over 48 hours ago , bill was paid 2 days ago , still no service , its impossible to talk to a human, anyone know how long it takes to come back on

Geri1 by • Level 1: Joiner
  • 401 Views
  • 2 replies
  • 0 kudos

Resolved! Network

Does my plan support 5G?

Resolved! sim swap

i am a customer of o2 my situation is my phone was dropped by accident and it caused damage to spring tried to remove it and sim card was damaged unfotunately requested a sim swap with same mobile number i was told one had been sent in the post by an...

gordon02 by • Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

Resolved! Early termination

Hi there my 02 contract ends in September 2023 , it’s sim only and I pay about £9.50 a month , the 02 data , 4g and 5g in Bristol, where I live , is shocking so want to go with ee asap , anyone know if there are early cancellation fees ?

Bordeaux by • Level 1: Joiner
  • 543 Views
  • 2 replies
  • 0 kudos

Resolved! Using phone in Cuba

I've noticed Cuba isn't listed as a destination for the travel bolt on. How much will I be charged for using my phone in Cuba? Is there another bolt on I can add?

Resolved! Upgrade lost in delivery

I recently upgraded as I was waiting for the device to arrive by dpd I was tracking the delivery on the 15th to receive a message saying that the delivery driver couldn't make it to me and that it would with me the next day but the next day came and ...

Dark by • Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Resolved! Contract order

So I put an order through for an iPhone on contacts I’ve received four emails containing legal documents but whenever I try and track my order it still says in process on step 1 and it said it would be ready today for collection but I’ve not received...

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