Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
Hi, I had 2 Pay Monthly contracts taken out in my name unknowingly in early March 2023. I found out pretty quickly and reported it via the O2 customer service team as impersonation fraud within a few days. About a month later I received a message fro...
Why are package prices for new customers cheaper than upgrade prices? Also, why are even the new customer prices dearer than equal (or better) packages offered by other networks? I'd like to upgrade to a new device and package but its far cheaper to ...
I am in Spain at the moment. I have run out of data and I also changed my tariff so it won't let me buy more data for now. I need data immediately as I am traveling
I have left O2 but have a final bill to pay. The automated payment numbers no longer recognise my number as it has been transferred to my new provider. How can I pay the final bill please.
Hi my bill normally comes out on the 17th of the month I need to change it till the 24th
Hi my name is Irene Yang.And my phone number is [Removed]. I realized it's overdue and I can't log in my account neither website nor app cuz I always logged in with the 4-digital code. But it's out of service atm. So can't top up myself. And mine is ...
I need to speak to a agent won’t let me through the app I have a disabled little girl and I need my phone for appointment phone calls ect I can’t get in contact with anyone
Hi, I'm an ex VM customer. In the past month it seems that my number has been sold to some dodgy company. For each number I block and report, they return with another. Since I answered and asked to be removed from their list the volume has reduced, b...
More info (Highlight to read) Hi I recently sent 3 x SMS messages (13p each on bill). I appear to have been charged multiple times (6 times) whilst in the EU totalling 75p. Can someone explain?
I have received 3 or more calls from o2 upgrade department every time I tell them I am not interested but I am still receiving these calls. My phone also shows these calls as possible scam calls on smartcall so why would I trust the caller.
