Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Abroad

Just arrived in Barbados and I’ve received the text to tell me it’s £6 a day ( which I already knew ) however, the phone isn’t working. I have this trouble back home in the uk too, I complained a fortnight ago about it. At this rate I will be leaving...

Resolved! Set a spending cap

Please help me to set a spending cap

False outgoing text charges

On checking my latest mobile bill I noticed that I have been charged for two outgoing text messages to 07802000332 I did not send these texts and there is no record of them on my phone. I was away on holiday at the time and did not send any texts. Lo...

Resolved! Cost

Hi why am I paying so much for a sim

Resolved! Tariff

Hi my contract ended few months ago so why is my tariff charges the same because I am not paying for the handset just airtime

Resolved! How do I transfer control/billing of their number to grown up children?

I've 5 numbers on my O2 account, none of them mine (I have business phone via Vod), for each of my kids... As most have now grown up and moved out, how do I give them control (and billing) of their own numbers.They are all on SIM only, and most are s...

Resolved! Contact customer service once cut off

How can I talk with a human even tho I’m cut off please

Resolved! I want to change the tablet I ordered

Hi, I recently ordered a Samsung galaxy S8 and for it to be collected from my local o2 store.However after comparing the specs of the s8 and the s8 plus, for what I am going to be using it for the s8 plus screen type and resolution will be more suita...

Resolved! Payment of outstanding amounty on old contrract

Regarding my account on xxxxxxxxxx My o2 shows that I am still owing £88.69 on previous account, yet I have paid this and have the receipt

Order Incorrect

I have just ordered an iPhone 14 plus over live chat (my error) and wanted the 125gb for £45. However, the woman has put it through as 5gb and now I have no data. I rang to cancel but as it's a click and collect this has to be done after 3 days which...

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