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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Default

By mistake o2 put £50 onto my bill, luckily I checked on the 2nd and paid it off in full and am not waiting for a refund for the money. Because my account went overdue “by 1 day” will I have a default on my record ?

No service

Ordered a new iPhone and picked the O2 refresh tariff. New phone should arrive today, although I’m working away so won’t get it till Friday. Problem is my current iPhone now says no service, this happened after being switched to the new tariff! Tried...

Internet whilst abroad

I cannot use my internet allowance whilst abroad

Resolved! Delete an order

How can I delete an orde?

Resolved! Billing

I can’t seem to talk to anyone about this changing my bill date

Resolved! Adding a second phone line

I want to get a phone for my son, and want to get an additional phone line added to mine, how do I do this please? Are there family bundles you can get?

Resolved! Change of name in the bank details

Hi, Would like o2 to update my surname in the bank account as was noted today when I confirmed a new tariff. The sort code and acc number never changed and remains the same. The surname is correct in the o2 account so should this only be an error? I ...

Upgrade without phone

I need your help.. Im really disappointed with 02 advice which is not good at advice but they said I need recycle my phone then upgrade so I did recycle phone and wait for money received then I upgrade new phone but problem is no phone with me or spa...

Resolved! I want to change contracts, but the options aren't good - HELP!

My phone has broken (getting a new sim-free one), I have an unlimited calls,texts + 3GB data month contract (£19.00). I saw a sim-only plan that is unlimited calls,texts + 6GB allowance for only £10.00. How would I go about switching to that offer wi...

Verification messages

I have stopped receiving verification messages and one-time passcodes form banks etc. I have an iphone 8. previously working and no change of number. I can receive normal messages from friends etc. Any ideas?

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