Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Remove restrictions from SIM card

A block was put on my SIM card as my phone has been stolen I’ve received a new SIM card and the restrictions need to be removed so I can use the new SIM card. I’ve tried to call but can’t get through

Changing network

Ordered a o2 sim not yet arrived so not activated but phone number ported and left with no phone. !!!Or has some one activated my sim?

No network after changing SIM

I'm an existing O2 customer, bought a new phone last week and asked for my existing number which I've had for years to be transferred to my new SIM.After a week and two one hour calls I was told that this would be completed today however the SIM seem...

New sim no service

Changed to pay monthly and have no service on either the new sim or the old sim. Tried to sign in to my o2 but am unable to receive the security number as I have no service

Resolved! Unlinking a mobile number from my account

I have two mobile numbers linked to my account - one for me and one for my daughter. I want to decouple my daughter’s mobile so she can set up her own account. If anyone from O2 is reading this post please contact me as I can’t get through on the pho...

New customer, previous month bill.

I'm a New customer, only activated in August, so why have o2 Billed me for all of July??

Resolved! How to switch from a physical SIM to an e-SIM?

How to switch from a physical SIM to an e-SIM?

Charged because forgot to cancel tariff

I did not realise I would automatically be charged for the next month. I am in Africa now and the tariff I was on does not even work here. Can I get a refund?? It was £15.00 charged that I can't even use

Resolved! Bolt on

I need to cancel the bolt on's on my son's mobile [Removed] - I didn't realise they automatically renewed and my son does not needs these, please arrange for a refund of these also.

Resolved! Cancel order or customer service can help

Hi, I’ve placed an sim only deal through Uswitch website last night.Deal was 15Gb £7.99Just noticed there’s a deal 30gb £8I want to change that to £8 deal as I’ll be getting double the data with just 1pence extra. Can customer service change it for m...

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