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[Paul53]

I've tried signing in but it won't accept my details 

[madasaf1sh]

@Paul53 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[Cleoriff]

@Paul53 

Where are you trying  to sign in to? You've obviously signed into the community, if you click on My O2 within 15 mins of signing in here (My O2 -Top Right Hand Side of page) you don't need to sign in again to My O2, it's open to you (On website anyway.)

[pgn]

Also, in addition to the ways mentioned above, the little tiny sign-in prompt at top right works best for me, if I need to get into the Download Bill section - sometimes, logging out of everything O2 (Community and Shop and Website) helps, or use an incognito or private browsing tab. Good luck, @Paul53