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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Upfront Cost

Hi I’m just wondering when you upgrade do you normally pay an upfront cost

Resolved! Photo id

I’m due to upgrade tomorrow I’m just wondering if I’ll need to show photo id on delivery

Resolved! Sim

Still not received my sim

Resolved! Hi ....try to get assistance as my phone will not charge

can someone help my phone will not charge

Resolved! Disconnection during call

I have been happy with my service until recently, i have been getting poor quality sound and my phone disconnects after a short timevery irritatingCheryl

Resolved! Billing information not correct

Hello. I recently moved from virgin to 02 and the information about my bill charge is different to what I was quoted when I changed over , could someone contact me to discuss this please as your asking me to make a payment shortly. The data allowance...

Resolved! Billing

Hii sir...I need your assistance can you please call me on my number [Personal details removed] i wanna talk to you urgently . I will be very happy if you call me regards monika

Resolved! New O2 sim

Hello, I have my new O2 sim which is great. I can't get anywhere with keeping my old number. All I come across is SIM swap which I don't understand. I am worried by doing the SIM swap I will lose the chance to keep my old number from three.I really a...

Resolved! Phone awaiting stock

I placed an order last week to collect in store on 4th December, I have received an email to say it is no longer in stock and its saying it could take 3 weeks now online. The same phone but in a different colour is available to collect from another n...

Resolved! Phone bill

Hi I paid most of my bill have been trying to get hold of someone but no luck but I only owe £11 but don't get paid until 22nd is there any way they can get me back on

O2

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