Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237916 Views
  • 2 replies
  • 2 kudos

Account wrongly setup

Account was wrongly setup without my consent already on 2 EE contracts why am I going to have a 3rd one rolling so charging £4115.77 when sim card direct debit cancelled and it's in its original envelope just want to leave not paying for a service I ...

Resolved! esim

hello I have just joined o2 and have requested an esim. Nothing has been sent to me and my phone has asked for a QR code

mark80 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Pay monthly billed at 50% more because of 3(!) subscriptions to Disney which I can't deactivate

I have 3 active subscription showing on my account as additional charges while I just upgraded my tariff last week to (also) get rid of these. My tariff should be 20 and it's billed at 29.90 because of Disney. If I go on the Disney app, it sends me t...

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Matteo by Level 1: Joiner
  • 271 Views
  • 2 replies
  • 0 kudos

Leaving

Hi, my monthly GB allowance is no good I need more and found cheaper elsewhere. Could I please cancel my sim into contract thank you

Sally20 by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Bill

I seem to have an additional iTunes bill for this month which I don’t use and haven’t subscribed to my bill is usually around £40 since I own the device please advise

Sharna123 by Level 1: Joiner
  • 161 Views
  • 1 replies
  • 0 kudos

Refund

Hello, have received text to say that i am owed £5.22 refund. No longer with 02. Told me to request the refund. A/C number...[removed] Thank you Sally locke [mod edit: we've removed some personal details as these posts are publicly viewable. Thanks ]

Sallylo by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Phone

Applied for contract phone got refused but u still took my 20 up front cos

Kayleigh6 by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

My sim

Hi I was given a sim that I pay for monthly with my virgin renewal last year I pay £5 a month I don’t even know where the sim is as I lost it and I have never used it. I wish to cancel it but I can’t access the account as you can’t text my phone as I...

Julie1804 by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Bill

Why have I paid twice for Disney plus this month. 

Carol-ann by Level 1: Joiner
  • 313 Views
  • 2 replies
  • 0 kudos

Order not received

I have still not received my sim posted on 20th June. Please advise