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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! No Sim Number and no network

Today I received my Experia Pro I with O2 sim card, but now is nearly 12 hours do not know my sim / telephone number, neither can connect to O2 network, even my O2 can not recognise my account and when I log to my O2 account, it is just blank saying ...

Black Friday Discounts

Yesterday I upgraded to an iPhone 13, 128GB, Unlimited tariff, which the website shows comes with 'up to £144 discount' when you pay the least upfront and take a 36 month contract. Yet the device remains the same price on each tariff, and no discount...

Resolved! O2 Phone Order

I recently ordered an iPhone from o2. However as soon I ordered it, I was told it was out of stock. It has now been a couple of days and I have heard nothing from o2. This is seriously unprofessional, and it’s not a great start for me, from a custome...

Resolved! Not able to call out

joined O2 from different network and submitted my PAC code to keep my old number. I received a new sim from O2 with a new telephone number! I filled the keep my number form online and still I cant receive messages and receive call if am been called o...

Resolved! Awaiting order

Hi I upgraded last week to a Samsung s21. On website it says in stock but now been waiting nearly a week as they say awaiting from supplier?? Anyone any clue on this?

Resolved! Transferring my number to O2

I joined O2 from different network and submitted my PAC code to keep my old number. I received a new sim from O2 with a new telephone number! Very disappointed trying to contact O2 to transfer my old number, no support at all O2. Anyone could help me...

Resolved! Cancel an addition to my contract for a tablet

Hello, I have been an O2 customer for a while, we have a family deal. Recently when I added my husband for a new phone, as part of the deal, I also got a Samsung tablet with a phone number, for myself. I have had it for less than 6 months and I truly...

Resolved! New contract

Hi,Can anyone offer me some advice on this please? I have tried several times to start a new contract through a reseller. Each time I am declined and I was told by o2 this was because the credit check failed. However, according to more than one credi...

Resolved! bolt on free tariff

i have just taken out an upgrade and with it i can have audio books or disney, i choose books but want to change to disney, can i do this ? i havent entered audio books yet.

Resolved! how to cancel insurance

I can't find anywhere on the o2 website as to how you can cancel insurance - is it there?

O2

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