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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 260438 Views
  • 2 replies
  • 2 kudos

My bill

It shows that I pay 99p a month for iTunes …I don’t know what this is and would like to cancel it please

Meem by • Level 1: Joiner
  • 461 Views
  • 2 replies
  • 0 kudos

Account in credit. How to request a refund?

I have been overcharged on my final bill and was informed via email to request a refund. First off why do I have to even request it? Why not just send it back? I of course want it back. Baffling. So my actual question is. How do I request a refund? A...

AdamK1987 by • Level 1: Joiner
  • 1125 Views
  • 2 replies
  • 0 kudos

Resolved! Free 20Gb offer after top-up not received

Friday 05-07 I got an offer of free 20Gb if I topped up £10 or more before 09-07. I've topped up £15 and I still haven't received the free 20Gb. I did receive a confirmation text from 02. When can I expect it?

Paul_P by • Level 1: Joiner
  • 540 Views
  • 3 replies
  • 0 kudos

Adding my fiance contract to multisave

My fiancé is thinking of leaving EE and coming over to o2. If he was get his own contract with o2 could I add him to my account under the multisave scheme and then he would receive the 20% discount? Does the multisave scheme also work in connection w...

AB95-JC94 by • Level 1: Joiner
  • 436 Views
  • 1 replies
  • 0 kudos

Cancel

Hi  i would like to cancel my contract i have with you

Linda13 by • Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Wrong auto top up

Yesterday I set auto top-up for the 26th of every month. However, system took £10 off yesterday. Почему система сняла средства вчера, а не 26го?

Mira_St by • Level 1: Joiner
  • 703 Views
  • 6 replies
  • 0 kudos

App

I have moved from pay as you to the monthly sim contract and my o2 app is no longer working

No service therefore can’t sign in to o2

I recently upgraded my phone but wasn’t happy with the handset so completed a return. As I opted for an esim this time around and can’t activate it until my return has been processed. As I currently don’t have service I can’t sign in as I’m unable to...

upgrade my phone

I want to upgrade my phone

Luis2 by • Level 1: Joiner
  • 554 Views
  • 4 replies
  • 0 kudos
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