Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Conection

Ive been cut off and cannot recieve the TEXT message to get back on with the code. I AM TRAVELLINGTHE WEEKEND AND WANT MY PHONE BACK ON!!!!

Resolved! Removed out of bundle charges reduction

Just got an email saying I removed this ‘as per my request’ however I have not contacted o2 since taking out my phone in 2022. Also got a text to say ‘Thankyou your order has went through’ what on earth is going on?!

International calls

I am getting charged for international calls that I am not making. Can I please ensure that I can’t make international calls from my phone? Can you put a block on calls abroad?

Cancel my contract

I have an O2 sim that I use for wifi and I don't use it in a phone. I got this sim as part of my Virgin deal a couple of years back. I would like to cancel my contract but I cannot receive the code as I don't have the sim in a phone!

Network not working when using dual SIm

I currently have a dual SIM, O2 and a US sim. I’m currently in the UK with my O2 SIM turned on and I’m not getting any data or connecting to the O2 network properly.I’m paying a monthly fee.thanks

Billing

Hi … please can you confirm I am no longer paying for my phone? Just for my calls?

Esim

Hi, I cant activate my esim. I've been sent 2 now and neither work. Galaxy A32. The web address to enter it manually isnt working either. My account started yesterday, so can no longer make calls. Not happy as I wanted my first mobile provider switch...