Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Loyalty discount

Can you tell me why my loyalty discount is finishing at the end of jan , when I only renewed my contract last year for 2 years and that finishes in July 2022, I thought the loyalty discount would continue till then


My new phone hasn't connected to network yet, how do I set it up

Hannell by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Continue with old number

Please help me, Since I am a foreigner, I cannot communicate well on the phone, I want first number (ending 6768) to be keeped, I need to use this number, it is very important to use this number because I have this number everywhere, including govern...

Public by Level 1: Joiner
  • 3 replies
  • 0 kudos

Keeping old payg O2 number

I have recently bought an android phone and want to keep my old payg O2 number. I have received my new sim card with a new number but I want to change it to the old number. I've completed and returned the "Keep my number" form. Haven't heard anything...

NCW by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bills and payment

Hi there, could anybody help, how do you apply the NHS discount or blue light card discount. Any help would be much appreciated thanks

Bri2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

How do I change the email address registered with disney+

I typed in my email address incorrectly whilst registering for the free trial of Disney+, now i cant seem to correct it anywhere.And typical O2 you cant just call someone to correct it, you have to get help on line which just seems to keep sending me...

Nidge64 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Apple Watch

I’ve just stopped to o2 from Sky mobile on a pay monthly sim because I’ve purchased an Apple Watch 6 Cellular. I’m beginning to really regret this move as I’m having a nightmare trying to organise a data plan for the watch. I’ve been in touch various...

Resolved! Sim security code

Hi : I am trying to configure a new phone and instructions asked for my current sim security code. No idea ! Where can I retrieve such information ? Thank you Michelle

Mpugsley by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple TV problems

Hi, please help!I managed to get a message to o2 regarding my free Apple TV subscription with my new o2 iPhone being cancelled in error when I tried to log on via my new iPad tablet. I contacted Apple several times and they won't help.but o2 have sen...

BAB by Level 1: Joiner
  • 3 replies
  • 0 kudos