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tom921
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎04-09-2023 20:17

on ‎04-09-2023 20:17

why has my direct debit not been taken yet you are saying on a message you are going to cut my services off, I have tried ringing 7 times today about this but been cut off after 45 mins every time. 

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Enlli
Level 69: Guiding Light
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on ‎04-09-2023 20:22

on ‎04-09-2023 20:22

This is not O2 but a community of customers like yourself so we can't access accounts.

Suggest you contact Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

 

Saturday – 8am to 6pm

 

Sunday – 9am to 6pm

 

Or Message them

 

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎04-09-2023 20:35

on ‎04-09-2023 20:35

@tom921 

If your DD has failed for some reason you'll need to pay manually asap.

Guide here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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