Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 235976 Views
  • 2 replies
  • 2 kudos

My account is locked by fraud team

Hello, I am a new customer with o2 via Virgin media. As apart of my new contract with VM I had to get a o2 sim (volt 350) I received my sim and all is well. A month later I got my bill for 19.07 instead of £6. According to this site its because I hav...

CavemanOW by Level 1: Joiner
  • 4765 Views
  • 16 replies
  • 0 kudos

blocked account by fraud team

I would like to ask you help about my account please.My account has been blocked by fraud team. I've called customer service plenty of times and they always said they can not do anything and gave me an email address (o2fraudteam@o2.com) to write and ...

Robert007 by Level 1: Joiner
  • 1826 Views
  • 1 replies
  • 0 kudos

Resolved! lost sim

i have lost my phone and therefore my sim and want to cancel my contract

roshan by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Resolved! Re: Volt Megaguide

my virgin mobile sim is now an O2 sim. How do I manage this new O2 account alongside my original O2 account?? The virtual assistant cannot help. The app is unhelpful.

Sue2022 by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

Resolved! Speaking to someone through chat

I am wanting to speak to someone through chat but I can't get anywhere. Why can't you speak to a expert anymore like you used to be able to

Missdanni by Level 1: Joiner
  • 656 Views
  • 4 replies
  • 0 kudos

New 5G SIM while keeping the same number

I have just upgraded to a 5G phone from a 4G phone. On one of the options pages I ticked that 'I do not need a new SIM'. Unfortunately it seems I will need a new SIM to get 5G services. I can't for the life of me find how to order a new SIM without o...

Number Not Working After Port

Does porting your number with O2 have to be this painful!? My story so far...Provided PAC code when order was placed for new SIM - didn't workCompleted the online form for number porting - didn't workCalled customer service who apologised and confirm...

DG82 by Level 1: Joiner
  • 3262 Views
  • 14 replies
  • 0 kudos