Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC code given, number not changed

Hi,I transferred from EE to O2 this week, I gave my PAC code when I ordered the SIM card, however the SIM has arrived and I am using in my phone, but I have had no message or information that the transfer to have my old number has begun. The phone is...

Resolved! Pixel6 + Airtime deal- Gift Card Elegibility

Hi, I got the Pixel 6 + Airtime package that comes with a Gift Card. I'm now looking at transfering my old O2 Pay as You Go number to this new contract but I'm wondering if that will mean I'm no longer elegible for the Gift Card? I've read the T&Cs b...

Resolved! Data not working in Budapest

I have travelled to Hungary along with 5 friends, having been here for more than 12 hours I still do not have any data coverage. I have not received the default message from O2 to state that I am roaming. I am the only one, who’s having this issue.I ...

Resolved! International texts

I want send and receive international texts from Australia to the UK from UK to Australia?

Resolved! Bill

I will be paying my bill the 7th of august

Resolved! Hi just received an upgrtfeom a tablet to a phone but we can't use it there's no way of activating i

How do we set up a new phone it's an upgrade from a tablet to a phone for our son but it doesn't give me a.number on anything and the old number doesn't work

Upgrade

I’ve ordered a green phone in my upgrade

Resolved! Can’t access data

I have plenty of data available but cannot seem to connect

Resolved! About a bill

Hello my contract ended with you in may 27th but due to having to wait for a o2 sim to cancel my contract I was charged a month bill which was more than my monthly cost but over the 2 years I was with you there was a few months were I was only charge...

Resolved! Has my upgrade gone through?

Hello - I upgraded my SIM only deal, but when will it start? Nothing is showing in My O2 (I’m keeping the same SIM card so not waiting on that). I wanted to check that the upgrade has gone through as my app still says I can upgrade?

O2

Forum Posts