Hi, I’ve had a similar issue for 14 weeks now and have gone down the
route of getting the Communications Ombudsman’s Service involved as O2
are not interested in sorting out the issue. The Complaints Resolution
Team (CRT) are inundated with complaint...
Quick updateIt’s now 14 weeks and it’s still not sorted out despite it
going to the Complaints Review Service who are just as bad. It’s now in
the hands of the Communications Ombudsman who are awaiting O2 to upload
their evidence in order for them to...
I have the same problem that’s been ongoing since the 31st May 23. I
have contacted 02 via live chat, and 13 phone calls totalling over 8hrs
and I’m still no further forward. I have received two issue report
numbers and 3 separate complaint reference...
