Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Fixed Data plan.

I was a loyal customer of Virgin Mobile with a monthly flexible data plan that I could change at any time. I was then moved to O2 which I had no choice in. My monthly bill has increased a lot and when I log in to change it to a lower plan, it won't l...

Resolved! bill

how do i change my direct debit date

Resolved! Unable to use my phone in Cyprus

I am on holiday with my Wife in Cyprus and are both sim only pay monthly 02 customers with identical accounts my phone says that all calls, texts, messages and data will be part of my pay monthly contract and hers says she will be charged for every c...

Resolved! Call and text from UK to Ireland

I currently have an O2 contract with unlimited minutes and unlimited texts. I was wondering if I will get charged extra if I make calls or send texts to someone I know in South West Ireland? County Cork to be more precise. As I cannot find this anywh...

Resolved! Promo code

I have a promo code for up to £75 off the upfront cost of a new phone, when I go to basket my outstanding balance for my old phone is the less than the upfront cost will the code work & take the outstanding amount of my old device plan ?

Roaming in Italy

My recently acquire plan is supposed to give me roaming in Europarrived yesterday in Italy but I have no service

Upgrade

Hi everyone I got a iPad off here before but says I can upgrade . I want to get iPhone 14 but I want to keep the sim I have now which is giffgaff and only pay for the device . Is it possible to keep my sim now?

Resolved! 02 open NHS discount

Hi, does anyone know where I can Input the discount code my partner has shared with me for NHS discount?

Resolved! my bill has pass on to debt collect and i was going pay full amount this month

I've been experiencing some difficulties with my O2 bill, and it seems that it has now been passed on to a debt collector. Could you provide me with some guidance on how to handle this situation effectively and resolve my outstanding debt with O2? Ad...

Resolved! Click and collect... no four digit collection number in email?

Hi, I've signed up for a pay monthly plan and a new phone to go with it today. I've received a confirmation that my device is available to also pick up today (3 June), but apparently I need a four digit confirmation number. In any of the emails I've ...

O2

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