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Unlocking device

lcheetham09
Level 1: Joiner
  • 1 Posts
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on ‎22-10-2023 09:31

on ‎22-10-2023 09:31

I requested for my phone to be blocked and when i rang and requested for it to be unblocked o2 have repeatedly ended the call on me and haven't unblocked it

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MI5
Level 94: Supreme
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on ‎22-10-2023 11:50

on ‎22-10-2023 11:50

@lcheetham09 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
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on ‎22-10-2023 18:55

on ‎22-10-2023 18:55

@lcheetham09 

 

If Customer Services have repeatedly ended your calls without resolving your issue, you could consider complaining :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

 

I suggest that you detail when you called, so that the complaints' handler can access the recordings as part of his review. 

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