Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! unknown charges

Hi I was charged 33p for sending 2 text messages from an unknown number. how do i contact 02 to check this out. thanks

mary12 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Forcing 3G over 4G

Hi guys, This may not be in the correct forum so please move if not! Anyway, i have an Iphone12 and an 02 esim. Thing is, i would like to force 3G on the esim, rather than defaulting to 4G (no 5G here at all yet). What i have found is the phone keeps...

Resolved! Data

Can I share data between two sims?

LC86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

have sim only plan for £22.92 which is high. Inbetween , I had to visit India for 2.5 weeks for a family emergency. I checked some roaming plan included or was included via online. No more details was there. Tried to reach o2 but failed. I had to swi...

Billing11 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Call history

How can I find my recent calls made in last month ??

Hibbo by Level 1: Joiner
  • 2 replies
  • 0 kudos

voice mail

I was waiting for a call from my surgeon this morning 08/03/21 .The mobile did not ring but i got a notification of a voice mail , Why did my call go straight to voice mail .This is the only call that does this.

joe13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Changing to payg but keeping a device plan

HiI currently have a monthly contract, I pay for the device and then for the airtime etc.Is it possible to stay with my device plan but cancel my airtime contract and change it to payg instead?Thanks

Vickym by Level 1: Joiner
  • 2 replies
  • 0 kudos

eSIM sign-up to add to existing Pay Monthly Account

I purchased a Samsung Watch 3 LTE (4G) for which I now require an eSIM with a data tarriff and sign this up and add to my existing account. Cx service advised me to do this online but there is not the option of specifying a SIM-only data contract as ...

RichardL by Level 1: Joiner
  • 1 replies
  • 0 kudos

sms texts I do not recognise

I have received a text from O2 this morning to say that I have sent sms messages and will be billed extra for them, I do not know what has happened as I am not aware I have sent them and do not recognise the number I have supposedly sent them to

jack9 by Level 1: Joiner
  • 1 replies
  • 0 kudos