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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235815 Views
  • 2 replies
  • 2 kudos

New sim no service

Changed to pay monthly and have no service on either the new sim or the old sim. Tried to sign in to my o2 but am unable to receive the security number as I have no service

Americano by • Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos

Resolved! Unlinking a mobile number from my account

I have two mobile numbers linked to my account - one for me and one for my daughter. I want to decouple my daughter’s mobile so she can set up her own account. If anyone from O2 is reading this post please contact me as I can’t get through on the pho...

SHTruro by • Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Charged because forgot to cancel tariff

I did not realise I would automatically be charged for the next month. I am in Africa now and the tariff I was on does not even work here. Can I get a refund?? It was £15.00 charged that I can't even use

JADEEEEEE by • Level 1: Joiner
  • 324 Views
  • 2 replies
  • 0 kudos

Resolved! Bolt on

I need to cancel the bolt on's on my son's mobile [Removed] - I didn't realise they automatically renewed and my son does not needs these, please arrange for a refund of these also.

Resolved! Cancel order or customer service can help

Hi, I’ve placed an sim only deal through Uswitch website last night.Deal was 15Gb £7.99Just noticed there’s a deal 30gb £8I want to change that to £8 deal as I’ll be getting double the data with just 1pence extra. Can customer service change it for m...

Parumoni by • Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Moving from PAYG to PAYM

I am a O2 customer since last 7 months and now plan to shift to PAYM contract when new iphone are launched. My credit balance as of now in PAYG is around £200. When i switch over to PAYM, what will happen to the balance in my PAYM account.

Resolved! Contract end

What happens with my monthly payments when my sim only contract ends?

J147imh by • Level 1: Joiner
  • 452 Views
  • 2 replies
  • 0 kudos

Resolved! Charges

Why was i charge £5 

AG17 by • Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos
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