Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Phone bill

I’ve had £5.99 added to my bill for / Apple MKWVN9NGJY. I was wondering if you could tell what it is for and if it is a monthly plan and how do I cancel it. Many thanks

Julieanne by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Missing headphones

HiIs the Samsung s20 ment to come without headphones ?

Chris90 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Paying bill

Due to coronavirus I haven’t been at work and not receiving furlough which means I can’t pay my bill, my service have been cut off what can I do?

Outstanding query

I'm trying to order an Apple Watch but it's telling me I have an outstanding query on my account can you please help me with this have rung 02 customer service and got no help at all

Resolved! Customer service

How can I speak to someone? Don’t mind live chat or person but not available & each time I’ve phoned I’m told could be 15minute wait but then they disconnect.

Nanof7 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Just had a message from the +44 7960 688589 saying that my payment didn’t get through. It’s obviously a SCAM as the website starts at 0 not O. BE AWARE!

Amillyn by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Keeping my mobile number

I’m having trouble trying to keep my number they told me it would be within 24 hrs that’s been and gone any help appreciated

Broadie58 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No internet in my area

How can I get internet in my new build house without burning all of my mobile data?

Johnt76 by Level 1: Joiner
  • 6 replies
  • 0 kudos