Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Downloading Bill

DASH_ERR04: The account number in the target address is invalid. I am unable to download my bill and get the error message above. I see this is a old issue which obvioulsy has not been fully resolved. The solutions proposed by the O2 Community are no...

Enrico by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Phone bill

Hello my phone bill comes out on the 19th every month but I get paid on the 28th every month, is there any chance I could move my bill due date to the 28th of each month?

Lois1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New Contract_Postpone Billing Date

Hi, just ordered a new pay monthly sim and awaiting delivery. I was under the impression that my billing cycle will start after I activate the sim but it seems it has started from the order date. Is there a way to postpone it as I still have 25 days ...

jaider4u by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can't track my order

Hi,I'm new with O2. In the end of October I've ordered iPhone 12 Pro for pick up in the nearest store. My estimated pick up date is around 12th of November but due to COVID19 on Thursday everything is shutting down in London. (Maybe O2 as well?) I tr...

Agniya by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Upgraded phone in the wrong colour

I just ordered a new phone but have only just seen that I’ve ordered it in blue l. Can this be amended before its sent out?

JDunn by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! new phone

hi, i am currently in new zealand and my phone has broken so am upgrading. im wanting to order now so when im home in the next 4 weeks my phone is ready for me. will i be able to use my old phone even though my new one has arrived? it is still the sa...

oj1234 by Level 1: Joiner
  • 1 replies
  • 0 kudos

02 customer for years, but welcomed as new customer

I've been an 02 customer for more years than I care to remember. Until a couple of weeks ago I had a very old 2G mobile phone on an 02 PAYG 'your country' contract and in past 5-6 years have also gone through a succession of smartphones on a separate...


I’ve been cut off paid my bill and it’s not back on uet

Shay by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgrade/Sim Swapping

We have upgraded one of our two phone numbers. The new phone has a 5g sim, however the number we upgraded is my number but my partner is going to use the phone and will of course need the new sim. So we need to swap her number to the new sim and leav...

Resolved! Data bolt on

Hi. not sure if this is the right section but I'm struggling to find somewhere to ask this.I have a bolt on for more data from last month and I can see that I still have part of that data to use in my account however everytime I go to use the data it...

MilyE by Level 1: Joiner
  • 1 replies
  • 0 kudos