Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229460 Views
  • 2 replies
  • 2 kudos

Resolved! Spend cap text messages

I'm getting numerous text messages telling me I have not set up a spend cap. Every time you send me a verification code it is the same spend cap message but no code.

Julie25 by Level 1: Joiner
  • 657 Views
  • 2 replies
  • 0 kudos

Resolved! Change of delivery method

I placed an order today for an upgrade on my phone and want it to be delivered to my address. I accidentally selected collect in store. How can I change this?

Ell_0 by Level 1: Joiner
  • 545 Views
  • 1 replies
  • 0 kudos

Resolved! No refund for cancelled order

I ordered an IPhone 13 on the 25th of may and for a couple of days the status for my order was processing even though I paid for next day delivery, and then a couple of days later they cancelled the order without notifying me as I found out through c...

Sting by Level 1: Joiner
  • 546 Views
  • 2 replies
  • 0 kudos

Upgrade

Hi all does anyone know how I can pay off what I owe on my contract , so I can buy another phone, been waiting for a call from the payment dept for a week now and they still haven't phoned back, any help appreciated thanks

Terry5656 by Level 1: Joiner
  • 481 Views
  • 4 replies
  • 0 kudos

Spend Cap and maritime roaming (Cruise ship)

I've a zero spend cap, but am going on a cruise in the near future. I read on the EU website that price caps don't apply, so wanted to check if this was correct or will my spend cap work and allow connections when close to land without clobbering me ...

kitenski by Level 2: Apprentice
  • 4813 Views
  • 5 replies
  • 0 kudos

Resolved! Wrong phone ordered

I’ve just upgraded my phone and it wasn’t until the process had been completed and I’d paid the upfront cost that I realised I’ve ordered the wrong phone! Is there a way to cancel the order and start again?

Aimee98 by Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

Calls to Virgin Media phone

I have been unable to call my work phone on Virgin Media from my personal phone on O2 as has one of my colleagues on O2. We get a message saying we can't connect to this Network. Any idea what is going on?

Resolved! My Direct Debit

You took a payment of £20 on the 3rd of May. I have cancelled this direct debit because when I signed up for pay monthly I insisted my direct debit comes out on the 12th of every month. I have had nothing but inconvenience since I signed up for this ...

Jayboo by Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos

Resolved! O2 switch up plus plan.

Hi all, I took out an o2 switch up last September, but in march decided I’d try a small handset, so went back on and swapped to smaller phone, told them I wanted a o2 switch up plan,, he joked and said I’d see you in few months. I’ve gone in today, t...

AB_92 by Level 1: Joiner
  • 550 Views
  • 1 replies
  • 0 kudos

Resolved! migration over to 02

Hi Recently I have been migrated from Virgin Mobile to 02. With my Tarrif staying the same £8.21. however when I open my 02 app and look under tarrif it says £23.46 speaking with 02 yesterday it takes 48 hours for the migration to complete is this co...

Nicoll1 by Level 1: Joiner
  • 488 Views
  • 1 replies
  • 0 kudos