02 customer service are a joke
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on 13-09-2023 17:25
so I’m being charged for a phone and sim I didn’t receive I’ve been paying it since April I can’t get anywhere with customer service 2 people from customer service have said it will be taken off my account and refund issued and they aren’t doing it I put a complaint in July and august and they don’t even look at the complaints by the looks of it as I still haven’t heard anything back I keep getting late payment fees added as I refuse to pay for something I haven’t received they are a joke of a company and so are the customer service like speaking to a brick wall I just want the number taking off and refund issued anyone know how I can take it further
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on 13-09-2023 17:28
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on 13-09-2023 17:28
@Kaylaf We are all customers with no access to anyone's account.
Try Resolver. They are an independent complaints service: O2 - Your Service | Resolver UK
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on 13-09-2023 17:40
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on 13-09-2023 17:40
I have just done that as someone said to do that so will see if I hear back from that my son phone is not cut off due to me not paying as I refuse to pay for something I haven’t got but it’s now cut of my sons phone as well I just can’t seem to get anywhere with customer service

