Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upfront cost

Hi I was hoping someone could help I am wanting to upgrade and on the offers it had up to £250 off an upfront cost so when I do 250 and then add the promo it comes up as upfront cost of 0.00 but when I go to complete my payment to get contract it say...

Items I have bought

I have been charged £20.00 for when I was travelling however I switched off my mobile data when I was in the USA and only used wifi I never bought anything so why have I been charged?

After applying for my contract I noticed it hasn’t selected the option I requested

I had originally selected the 150gb plus plan (swap phone every 90 days)but after checking confirmation it has not been added to cart and still has the original 150gb standard plan

Paid in the wrong place in the O2 app

I paid £16.92 off next bill instead of device plan can you correct it for me

Delivery of my order

I ordered the iPhone 15 pro max on the 25th an still not had it delivered does anybody know how long it takes to come

Resolved! puk code

I need a PUK code for my iphone but any link on the o2 website just crashes

How do I pay a "Pay Monthly" bill?

Last month, I cancelled a Pay Monthly plan just one day after I accepted the plan. The reason for me cancelling this is because I realised that Nano SIM cards can be used in the iPhone 14 Pro Max in the UK, and my current O2 SIM card that I've had fo...

Signal Issues

My husband and I have been having signal issues in our area (BH31) for months now. We are not able to use our phone in the town we live in unless we are at home and connected to wifi. There has been no explanation as to why and how long the issues wi...

Resolved! Linked Accounts and Numbers

If any one can help me that would be sweet. I have 3 phone numbers with O2, 2 MyO2 accounts ( not my doing ) 2 of my numbers where transferred from Virgin media to O2 and put onto a random email/MyO2 account that O2 had created and 1 phone number on ...

Resolved! Bereavement

It has been impossible to get through to O2's bereavement service. I have been transferred numerous times, been put on hold and it either rings off or I am forced to give up after 40 plus minutes of waiting.Does anyone know of a different way of noti...

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