Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18798 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 190575 Views
  • 2 replies
  • 2 kudos

Resolved! Delivery

xxxxxxxxxxx Im not received my sim [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Sim contract renewal and length

My wife and I are currently on a pay as you go sim (our pay monthly contract as expired) and we have been offered a cheaper, better deal on pay monthly. Whilst I would like to take up the offer my wife is wanting to upgrade her phone when her device ...

Resolved! Changing the payment date

How do I change the day my monthly payments are taken out of my account ?

Abena7 by Level 1: Joiner
  • 442 Views
  • 2 replies
  • 0 kudos

Cancel Click and collect order

Hello I made a click and collect order 3 days ago and went into the store to collect the item but didn't have the required ID in which I was refused the item so I spoke to someone on the my02 app to cancel the order so I could re order for delivery i...

Hutchy by Level 1: Joiner
  • 1706 Views
  • 11 replies
  • 0 kudos

Resolved! Bill

Hi there £36.78 has came out my bank for my bill but I got a text saying I haven’t paid it

Cammy by Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Resolved! No signal after port

I got a new o2 SIM only contract a week back and got the o2 sim activated(esim)Number port request submitted 07/07/22.On 08/07/22 - around 11am, porting begins. By 6PM the situation was:- Inbound calls from any network go to my o2 voicemail, showing ...

Ghalan by Level 1: Joiner
  • 938 Views
  • 1 replies
  • 0 kudos

Disney plus activation doesn't work

Probably experienced the worst customer service today from o2.Added disney plus via appTakes you to a page that says activate meUnable to press button on pageOpen via o2 app and activate takes you to a 404 error pageCall o2 customer services , so so ...

Andy1982 by Level 1: Joiner
  • 11775 Views
  • 52 replies
  • 2 kudos

Resolved! Spain

Will I be charged when I go abroad on Sunday??

Andrew88 by Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

Resolved! New SIM card

Hello I have recently order a Apple Watch and it has arrived but no SIM card and I was wondering will the SIM card arrived separately will this arrive at a later date by post? thanks Chloe

Chloeeb by Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos