Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
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  • 2 replies
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Resolved! There is no coverage of O2 inside house

There is no coverage of O2 inside house,while EE has great coverage. I have 6 months left in contract .Can i change provider?

lalits77 by Level 1: Joiner
  • 557 Views
  • 1 replies
  • 0 kudos

Data roaming in Europe

My daughter has arrived in Belgium, but her data is not working, she has the data roaming bolt on and she has an iPhone 14, is there anything she needs to activate fir her data to work?

Resolved! Keep phone number while not using phone

Hello, I am going to go travelling for a few months and will be getting an Australian sim to use while abroad. Is there a way to pause my UK o2 contract so that I can have my phone number on my return? I’m currently on a monthly rolling contract. Tha...

HWaggett by Level 1: Joiner
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  • 1 replies
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my bill

My tariff is £12.90 but you charged me £25.80. Why?

Richard27 by Level 1: Joiner
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Cancelling 02 Sim that was taken out with VM bundle (Due to changes in terms and conditions)

HelloI know many people have already had this issue. I received the email stating: "If you’re unhappy with anything in this email, you can cancel your package, including the O2 sim in your Volt bundle, any time before 31/10/2023 without paying any ea...

TROSCO by Level 1: Joiner
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Resolved! O2 Switch Up name change...

TL;DR - Customer Service won't change name on account from fathers to mine... anything that can be done? Hi All, Basically, an oversight on my part I must admit. When I was younger my father initially took out my phone contract for obvious reasons (a...

Switch Up

can someone please clarify once again the switch up process, went to a local store and was looking at Pixel Pro 8, sales rep said if I have poor credit and start the Switch up process and credit check fails I would not get my current handset back as ...

iancarr by Level 1: Joiner
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Email about delivery

Hi guys, Around a month ago I went into an O2 store to do the switch up to upgrade to a new iPhone 15 pro max, due to no stock and was told I'd be sent a text when my new phone was in stock. However, around a week ago my mother recieved an email from...

Bill payment

I can’t log in to my 02 or online. And can’t call to pay as I’m overseas

Jzy by Level 1: Joiner
  • 601 Views
  • 1 replies
  • 0 kudos