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Free upgrade before end of contract?

MaryK
Level 1: Joiner
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on ‎22-10-2023 21:24

on ‎22-10-2023 21:24

I’m so confused. I’ve got another year of my iPhone contract and a few days ago my online account said I would (rightly) need to pay the outstanding balance (£160ish) on my device to upgrade early. I log in today and it says I can upgrade for £0.00. This is clearly a glitch in the system? Im

obviously not going to try and do it (dishonest and also imagine it would catch up with me). Anyone else? Or am I genuinely eligible for one?

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MI5
Level 94: Supreme
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on ‎22-10-2023 21:41

on ‎22-10-2023 21:41

@MaryK 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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