Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 252867 Views
  • 2 replies
  • 2 kudos

bill

Hi, why was my bill so expensive this month?

Upgrading Costs

I am trying to upgrade my pay monthly contract (device and airtime) and the total monthly price appears to be significantly higher than is should be. I can see the individual device (£19.42) and airtime costs (£20.99) add up but O2 aren't showing the...

Resolved! Need Help Checking My Contract

I decided to cancel my contract before I forget about it actually billing me monthly for it. However, I can't seem to see any options about seeing my bills and the only options I see whenever I log into my account is: Does this mean that my o2 sim is...

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M_Sanchez by Level 1: Joiner
  • 518 Views
  • 1 replies
  • 0 kudos

Paying a bill

Hello I need to pay my phone bill but you’ve got rid of my phone number 

Jake20 by Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos

Free upgrade before end of contract?

I’m so confused. I’ve got another year of my iPhone contract and a few days ago my online account said I would (rightly) need to pay the outstanding balance (£160ish) on my device to upgrade early. I log in today and it says I can upgrade for £0.00. ...

MaryK by Level 1: Joiner
  • 892 Views
  • 1 replies
  • 0 kudos

Port never gets completed

I’ve been waiting since October 11th for my number to get ported.Initially when I asked if I could swap the sim for the eSIM, someone in the customer care cancelled the port and immediately swapped to the eSIM (I wasn’t asking that, the priority for ...

Cerotti by Level 1: Joiner
  • 931 Views
  • 4 replies
  • 0 kudos

Query on bill

Why is my bill so high if I have a zero cap on my bill

Suzette by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos