About MattHelm2

MattHelm2 · 17-12-2023

Hi, I was eligible for a free upgrade 16th December (yesterday). But today I'm finding that every phone I add to my basket via the upgrade portal is telling me I have to pay £21.90 upfront (the remainder of my device plan). Up to 16th December, I was...

MattHelm2 · 04-03-2024

Has this been resolved yet @Dave-O2? My D+ is due to auto-renew later this month but I still can't find any mention of it in my extras and no option to cancel auto-renew. Thks

MattHelm2 · 28-12-2023

I've paid by DD for over a decade and 6 days later I'm still receiving an 'overdue payment' notice on my account. It even shows that the payment was successful on 22nd December with a payment ID on my account. Have called several times already and as...

MattHelm2 · 24-12-2023

I've had the same messages and texts, you're not alone. I've found dozens of people reporting this on twitter too. I've spoken to chat advisor and called up twice. Both calls assured me it had been resolved and that the error was on their end but I'v...

MattHelm2 · 17-12-2023

You're absolutely right, I didn't think about the weekend being a factor. It usually is with this sort of thing. Thanks for your input.

O2

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