Hello can someone advise me regards to my upgrade I made please

[New782122]

I recently contacted 02 customer services regards to my upgrade because I made an upgrade online I received a number beginning with NC And it never went through so customer service told me to clear any baskets of any orders and check my spam mail etc and log in and out of my02 can anybody spread some light on what has happened? The customer service agent told me that my upgrade was going to be successful but I didn't complete it apparently just very confused right now. Not sure what to do about it 

Many thanks David lamb 

[Bambino]

@New782122 This is a customer to customer community, not O2, so we cannot access your account.
You need to contact O2 customer service again and hope you get a competent representative to help you.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255