Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disabling "3G" on iPhone eventually ends up with "No Service" instead of E/o??

For whatever reason, when I disable 3G on my own phone (and it's also the same on my work o2 phone too), the signal drops from 3G to E/O then leave it for a bit and it drops out to "No Service" Is this normal, as I would've assumed turning it off wou...

Resolved! Help cancelling my contract

Hi i sighed up for it today and talked to the guy on the phone and i cannot afford £11 a month on a 12 month bassis would like to know how to cancell my account please

Resolved! O2 Refresh Bill - Can you present the phone and airtime on one bill?

I use my personal phone for business as well and when i try and expense it, they will only look at the airtime, as the phone agreement "doesn't seem to be part of the bill". They are not used to the way O2 refresh works. Is there a way of presenting ...

Resolved! Pay as you Go Go Go 4G

I'm currently all set up to hopefully buy the iPhone 5s in a few weeks. Thinking of being pro active and order a blank Nano Sim Card, and perform the sim swap so i'm all ready to change tariff from 3G to 4G. I've just looked properly at the O2 Pay as...

Resolved! Paid my bill, so why is it still showing that I owe O2 money?

I paid everything they asked for, yet it hasn't made the slightest difference. Why?

Moving from Simplicity 600 12 month to 30 day rolling contract

Hi after 24 months on an iPhone pay monthly tariff I have just signed up to o2 simplicity 12month contract. I am potentially moving out of the UK with work in the next year and the adviser who sold me the deal assured me that after 3 months I could t...

Resolved! PAC code to leave...

Anyone know if I need to get a PAC to leave O2 to join them through CPW on a new deal??? Thank you

Resolved! Ordered an iPhone 5s 16GB Gold online - said In Stock - bit it's not!!

Hi I ordered an iPhone 5s 16GB Gold online yesterday afternoon. Website said in stock (and still does) and so went ahead and ordered it. Got the confirmation email and expected the it's been despatched email shortly afterwards - given it said order b...

Resolved! O2 refresh, first contract, confused with how to know when my next payment will come out?

So this is my first contract phone and I'm extremely confused. When on My O2 app I was looking at the 'your next bill will arrive in x days' this confused me and I thought this was when my payment was coming out but obviously is wasn't. My payment ca...

Resolved! Pay and Go Go Go

I've been an O2 Pay As You Go customer for some time, but I've recently purchased a sim free mobile (Samsung Galaxy 3 Mini) as I don't make that many calls so I don't need a monthly contract. When I look at the O2 options I'm offered a free sim card ...

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