Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Access to BT WiFi ending

Hi I've just noticed that access to the BT WiFi network is to end in July. I've just taken out a 2 year contract & this unlimited access was one of the factors which decided the deal for me - does anybody think I'll get any redress?

Resolved! My tariff summary

Hello, Depsite being told by Customer services that my contract ends in September 2013 it saids on my online tariff summary that it ends in October 2014. I was first told it would change eventually after an unwanted upgrade was returned but it hasn't...

Resolved! How to keep my balance.

At the end of each month when my tariff runs out it takes a pound off of my balance each day until I top up again. Is there an way to stop it taking the pound off at the end of the month but still keep the tariff? The phone I have is an iPhone 3gs by...

Resolved! Printing off bills

Hi, i need to print off my monthly bills, how do i do this?

Resolved! Why is O2 network so poor in wales?

Will O2 ever invest on the network in Wales, its even worst than VF? Will O2 ever get 3G in rural areas?

Resolved! Can't send MMS messages.

I have an Acer S200 smartphone with Windows Mobile 6.1 & on an o2 sim only pay monthly contract. I noticed today I cannot send MMS messages, comes up "Cannot send MMS message please try again" after a few seconds trying to send it. It has worked in t...

Resolved! replacement micro sim card 6-digit security code

i've got a replacement micro sim card but can't get the 6-digit security code as i've lost my previous micro sim card - can you help?

customer services busy????????

Anyone noticed lately, the impossibility of getting through to customer services? Just been in a queue for 45 minutes and then the battery died on my phone! Time to start again

Resolved! How to end my contract

Ive been with o2 for ~4 1/2 years and now I really want out my contract term ended in January. I know there's probably a 30 day period and that's fine. What's not fine is the only part of the site that talks about ending your contract leads to a FAQ ...

Resolved! new phone not picking up old sim card

i am on sim only pay monthly.my current phone is not that upto date so i have just bought a sony xperia lay but it wont pick up my old sim card.it just says no service and when i go to transfer contacts it says no contacts on sim but there is.do i ne...

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