Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254073 Views
  • 2 replies
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Resolved! Rubbish Service

I am trying to move from Pay MOnthly to Pay and Go. WHat happened was I was sent the wrong type of SIM for Pay and Go but did not realise and the Pay Monthly team transferred me to it. Now I have the correct type of SIM but have been told my Number n...

Anonymous by Not applicable
  • 1110 Views
  • 4 replies
  • 0 kudos

Resolved! Swapping to a micro sim (PAYG)

Hello, I'm looking to swap from an Iphone 3gs normal sim to a micro sim on an Iphone 4...I've received the micro PAYG sim and tried to use the sim swap method on o2 website but I'm confused!! It's asking me for my mobile number...does this mean the n...

Anonymous by Not applicable
  • 1390 Views
  • 2 replies
  • 0 kudos

Resolved! Confused re 4g tariff option on o2 site

Is there any reason why you cannot select the iPhone option for the sim only plan on the O2 site: https://www.o2.co.uk/shop/simplicity/SmartPhone/?is4G=true Im trying to move a friend across -Im on sim only 4G tariff I must have called customer servi...

Anonymous by Not applicable
  • 878 Views
  • 3 replies
  • 0 kudos

Resolved! Simplicity tariff

Im payg customer and on a monthly £10 simplicity tarif . On my renewal date yesterday ,i only had £7 credit but was waiting for my rewards to kick in so i had enough credit for the monthly tariff,and i now have more than £10 credit . Why has my tarif...

Anonymous by Not applicable
  • 1022 Views
  • 3 replies
  • 0 kudos

Resolved! No Credit, - which is your fault

You debitted £1.00 and messaged me telling me that i now could access the internet any time uptill 12 midnight. and I wasnt even attempting to go on line at the time. i am really angry at £1.00 being taken from my credit. because i need to text my on...

Anonymous by Not applicable
  • 927 Views
  • 3 replies
  • 0 kudos

Resolved! o2 trying to screw me over for every bit of money i have!!!!

early january this year i decided to get a new phone as i was fed up of my old blackberry. so i was talking to an o2 advisor and he was nice enough to offer to order it for me then and there he told me it would arrive in a couple of days.so i waited ...

Anonymous by Not applicable
  • 980 Views
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Resolved! Not Renewing Contract

My monthly contract is due to end on October 13th. I don't want to renew the contract. I just called and they said i have to give 30 days notice. Surely, if my contract is ending and I want it to run until the end, I don't have to give any notice, si...

Anonymous by Not applicable
  • 3039 Views
  • 4 replies
  • 0 kudos

Resolved! charged for another bill even after the contract has ended

I was on a sim only contract for 12 months, payment by direct debit. I left UK 2 months ago, but left money in my account for the remining time period. Officially, my contract ended on 30th september 2013. But, I recently received an email from o2 th...

Anonymous by Not applicable
  • 2048 Views
  • 11 replies
  • 0 kudos